Derrick Naisbitt was left with nothing to give his wife on Christmas Day after the parcel, worth almost £300, was taken away despite being labelled as 'delivered'.
An Amazon delivery driver allegedly took a parcel from the doorstep of a home after claiming he had handed it to the resident. Derrick Naisbitt, 52, was left with nothing to give his wife on Christmas Day after the parcel, worth almost £300, was taken away despite being labelled as 'delivered'.
The fuming 52-year-old says that he left a note on the door asking for any parcels to be left with a neighbour when he left the house on Christmas Eve. When the pair returned, Derrick was expecting to see a parcel either with the neighbours or in the property's rear garden - but it was nowhere to be seen.
As reported by Derbyshire Live, Derrick has CCTV installed at his home on Oakland Avenue in Derby. He quickly checked the footage to see what happened - and was left shocked after it appeared to show a delivery driver with a high-vis jacket scanning the parcel, setting it down and taking a picture, before leaving again with the parcel.
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Derrick says he figured the driver would leave it outside or with a neighbour - but instead, the parcel has not been seen since. He has since received a replacement parcel but says he no longer trusts couriers.
The builders' merchant said: "I appreciate that they have rectified the issue to an extent by sending another parcel, but that's not the point. I understand that sometimes parcel do not get delivered but I expect a courier to be truthful and not say my parcel has been delivered when it hasn't.
"My wife didn't have her present to open on Christmas Day and we were left chasing Amazon for a new parcel over the Christmas period. I just want to warn people and I want the company to take accountability for their actions."
A spokesperson for Amazon said: "We have very high standards for the delivery service providers we work with and how they serve customers. We are investigating the incident."