LTB 194/23 - Royal Mail's Customer Service Points (CSP) - Further Advice to Branches and Members

[pieoftheday]

Cwu have no power now to stop anything nowadays

Nobody has the power to stop this.
If people don't turn up to the CSP how do you keep it open?
Despite what the Daily Mail tells us unions have never had the power to influence business decisions, they are just used as an excuse when those decisions go wrong.

The job of the union is to protect employment and mitigate the damage caused by those decisions. The CWU has been mitigating the damage done by stupid Royal Mail business decisions for as long as I can remember.

Sometimes effectively and sometimes not very but always with the same intent.

Our CSP was a busy one even on a Sunday, there are now people turning up on a daily basis all confused because they cant get in. Many of us on delivery dont p739 on first try as we cant get p739s so we have to use what we have sparingly and just use them on 2nd try. Customers just assume they can bring the p739 and pick up their parcel from the CSP like they used to. Our p739s no longer have opening times on. What an absolute shite business RM has become

[LouBarlow]

Cwu have no power now to stop anything nowadays

Nobody has the power to stop this.
If people don't turn up to the CSP how do you keep it open?
Despite what the Daily Mail tells us unions have never had the power to influence business decisions, they are just used as an excuse when those decisions go wrong.

The job of the union is to protect employment and mitigate the damage caused by those decisions. The CWU has been mitigating the damage done by stupid Royal Mail business decisions for as long as I can remember.

Sometimes effectively and sometimes not very but always with the same intent.

Our CSP was a busy one even on a Sunday, there are now people turning up on a daily basis all confused because they cant get in. Many of us on delivery dont p739 on first try as we cant get p739s so we have to use what we have sparingly and just use them on 2nd try. Customers just assume they can bring the p739 and pick up their parcel from the CSP like they used to. Our p739s no longer have opening times on. What an absolute shite business RM has become

This seems like a local issue, as not having 739 cards is beyond ridiculous. As to customers turning up with them to try and collect parcels - that is on them. The cards clearly state that they have to contact us to reschedule delivery now. You can’t force customers to actually read the cards.

[richietns]

Cwu have no power now to stop anything nowadays

Nobody has the power to stop this.
If people don't turn up to the CSP how do you keep it open?
Despite what the Daily Mail tells us unions have never had the power to influence business decisions, they are just used as an excuse when those decisions go wrong.

The job of the union is to protect employment and mitigate the damage caused by those decisions. The CWU has been mitigating the damage done by stupid Royal Mail business decisions for as long as I can remember.

Sometimes effectively and sometimes not very but always with the same intent.

Our CSP was a busy one even on a Sunday, there are now people turning up on a daily basis all confused because they cant get in. Many of us on delivery dont p739 on first try as we cant get p739s so we have to use what we have sparingly and just use them on 2nd try. Customers just assume they can bring the p739 and pick up their parcel from the CSP like they used to. Our p739s no longer have opening times on. What an absolute shite business RM has become

I think it was one of the great benefits for big companies to know there customers parcels were safe and not put in so called safe places/under the bbq not knowing if its gonna rain etc,as well as the unparalleled convenience of getting your parcel when your ready to collect it not the stupid two hour slot when most people are at work only to have it redelivered three or four days later.

[pieoftheday]

I suppose they just see a p739 card that at a glance looks the same as the old ones. When they turn up at the CSP and its closed they stand around for a while wondering what to do or try to look through the window to see if anyone is there and even though new opening times are displayed outside this dosnt seem to deter them from hanging around. Closing or reducing opening times of CSP is a poor decision, but it is what it is,

[Cedar_Room]

Closing the CSP is business suicide for RM. We still have the general public turning up en-masse at ours & scratching their head when they can’t collect their packet. As for auto redelivery - don’t get me started. Constantly going to the same houses,day after day & writing out card after card after card. It’s absolutely soul destroying when you rock up at an address for the third time with a packet at the customers request only to find that they aren’t home….again!!

What the flying f**k has this job become?

[HTPostman]

The P739s are a disgrace, they really are. It’s messy, full of too much text, full of copyright information, logos, copyright information about the logos, box after box after box of things that could be ticked. If anything sums up Royal Mails attitude to delivering mail and parcels it’s this - over complicated.

If Royal Mail were asked to do an updated slogan for Nike, they’d replace:

The single swoosh and the slogan ‘Just Do it’

With

All kinds of random symbols and the slogan ‘just do it because we are good and yes sometimes we aren’t as good as we can be but our intentions are there and we continue to strive to improve because that’s the best way forward and it’s the Nike way so like we say everyone just do it.’

[SpacePhoenix]

If RM ever managed to get 2D barcodes on everything then combined with a portable printer (like what the guards use on trains) the P739s could be printed, based on the info encoded in the 2D barcode

[pieoftheday]

If RM ever managed to get 2D barcodes on everything then combined with a portable printer (like what the guards use on trains) the P739s could be printed, based on the info encoded in the 2D barcode

Do you mean print out a p739 whilst on delivery?

[heraldmoth]

A no vote sends a message that we are not happy and can see the bigger picture. A yes vote is a submissive vote that allows runners and their ilk to continue on as they hve been with heads buried in the sand. you obviously have things too cushy or just dnt give a f**k about those around u. Over the past 18 months you have been click bait at best, I have been paying attention.

Sending a message with the goal of achieving what exactly? If you think more strike action was coming you are deluded. Neither side of the dispute wanted it, which is why we have the compromised agreement that the vast majority agreed to. Did the money offered help? Yep, it sure did, because most people go to work to earn money, funnily enough.

I’m sick of the bitterness of the no voters who thought they were in a majority. You lost. Get over it. Suck it up or f**k off and get another job.

Missing the point as usual with the I’m alright Jack attitude. People will really struggle going forward with this filthy sellout but yes sure suck it up, do the extra hours lose money being off sick come in and clear up the shite left by part timers doing full time duties, listen to the complaints about casual staff cos u have a uniform and must seem like u give 2 f***s

[LouBarlow]

A no vote sends a message that we are not happy and can see the bigger picture. A yes vote is a submissive vote that allows runners and their ilk to continue on as they hve been with heads buried in the sand. you obviously have things too cushy or just dnt give a f**k about those around u. Over the past 18 months you have been click bait at best, I have been paying attention.

Sending a message with the goal of achieving what exactly? If you think more strike action was coming you are deluded. Neither side of the dispute wanted it, which is why we have the compromised agreement that the vast majority agreed to. Did the money offered help? Yep, it sure did, because most people go to work to earn money, funnily enough.

I’m sick of the bitterness of the no voters who thought they were in a majority. You lost. Get over it. Suck it up or f**k off and get another job.

Missing the point as usual with the I’m alright Jack attitude. People will really struggle going forward with this filthy sellout but yes sure suck it up, do the extra hours lose money being off sick come in and clear up the shite left by part timers doing full time duties, listen to the complaints about casual staff cos u have a uniform and must seem like u give 2 f***s

Yet again you fail to answer the question. What difference to any of this would a no vote have achieved? You would still be getting screwed over. Things were not going to stay the same with a no vote. Change was coming. Get this through your head.

[richietns]

This no vs yes argument can't be won on the one hand we dont know what a no vote would of done so makes it strange to debate and on the other the yes vote as we all know is whats happening should we not just move on .

[LouBarlow]

This no vs yes argument can't be won on the one hand we dont know what a no vote would of done so makes it strange to debate and on the other the yes vote as we all know is whats happening should we not just move on .

Tell that to the people following me around this forum and posting in unrelated threads. I’ve told them to get over it, but here we are.

[richietns]

This no vs yes argument can't be won on the one hand we dont know what a no vote would of done so makes it strange to debate and on the other the yes vote as we all know is whats happening should we not just move on .

Tell that to the people following me around this forum and posting in unrelated threads. I’ve told them to get over it, but here we are.

I'm not telling anyone its a suggestion.

[heraldmoth]

A no vote sends a message that we are not happy and can see the bigger picture. A yes vote is a submissive vote that allows runners and their ilk to continue on as they hve been with heads buried in the sand. you obviously have things too cushy or just dnt give a f**k about those around u. Over the past 18 months you have been click bait at best, I have been paying attention.

Sending a message with the goal of achieving what exactly? If you think more strike action was coming you are deluded. Neither side of the dispute wanted it, which is why we have the compromised agreement that the vast majority agreed to. Did the money offered help? Yep, it sure did, because most people go to work to earn money, funnily enough.

I’m sick of the bitterness of the no voters who thought they were in a majority. You lost. Get over it. Suck it up or f**k off and get another job.

Missing the point as usual with the I’m alright Jack attitude. People will really struggle going forward with this filthy sellout but yes sure suck it up, do the extra hours lose money being off sick come in and clear up the shite left by part timers doing full time duties, listen to the complaints about casual staff cos u have a uniform and must seem like u give 2 f***s

Yet again you fail to answer the question. What difference to any of this would a no vote have achieved? You would still be getting screwed over. Things were not going to stay the same with a no vote. Change was coming. Get this through your head.

The company isn’t looking at the micro only the macro, what a yes vote does or has done is simply “yes this sounds great let’s head down this road” which they gleefully will. Stand up for something or fall for everything

[TopperGas]

A no vote sends a message that we are not happy and can see the bigger picture. A yes vote is a submissive vote that allows runners and their ilk to continue on as they hve been with heads buried in the sand. you obviously have things too cushy or just dnt give a f**k about those around u. Over the past 18 months you have been click bait at best, I have been paying attention.

Sending a message with the goal of achieving what exactly? If you think more strike action was coming you are deluded. Neither side of the dispute wanted it, which is why we have the compromised agreement that the vast majority agreed to. Did the money offered help? Yep, it sure did, because most people go to work to earn money, funnily enough.

I’m sick of the bitterness of the no voters who thought they were in a majority. You lost. Get over it. Suck it up or f**k off and get another job.

Missing the point as usual with the I’m alright Jack attitude. People will really struggle going forward with this filthy sellout but yes sure suck it up, do the extra hours lose money being off sick come in and clear up the shite left by part timers doing full time duties, listen to the complaints about casual staff cos u have a uniform and must seem like u give 2 f***s

Yet again you fail to answer the question. What difference to any of this would a no vote have achieved? You would still be getting screwed over. Things were not going to stay the same with a no vote. Change was coming. Get this through your head.

The company isn’t looking at the micro only the macro, what a yes vote does or has done is simply “yes this sounds great let’s head down this road” which they gleefully will. Stand up for something or fall for everything

CWU members stood up for over a year and it got us to where we are, I'm not sure standing up for another 6 months/a year would have got us to a better place. Even know RM are rewriting what the CWU thought they'd agreed.