Report Shows Impact Of Last Year’s Strike On Service

[TrueBlueTerrier]

http://www.news.royalmailgroup.com/news ... royal_mail

Royal Mail has today published its quality of service report for the pre-Christmas period, showing the impact of last year’s strike action.

The industrial action resulted in a fall in First Class quality of service to around 80% during the three-month period from early September to the beginning of December, while Second Class was down to 91.4% - in contrast to the target-beating performance being delivered across almost every aspect of Royal Mail’s service before last year’s strike.

Ninian Wilson, Royal Mail’s Operations Director, said: "With the strike behind us and a wide-ranging agreement on modernisation in place, we are now focused on delivering once again consistent, high quality of service to all our customers."

[TrueBlueTerrier]

ftp://ftp.royalmail.com/Downloads/publi ... 007_08.pdf

This is a link to the report - it show QOS in Post code areas

[Lounge Lizard]

ftp://ftp.royalmail.com/Downloads/publi ... 007_08.pdf

This is a link to the report - it show QOS in Post code areas

My postcode area has done about twice as well as "ZE Lerwick" so I'm sure we all deserve hearty congratulations.

[Night Tonic]

Thats the earlier report - not the strike period one

[TrueBlueTerrier]

Thats the earlier report - not the strike period one

No its the Apr 2007 to September 2007 when we had the rolling strikes. The big 4 dayer will appear on the next one.

[Night Tonic]

No sorry TBT you're wrong. The figures published today are for September - December 2007 which show the 80% drop. That summary linked above was published some time ago.

[TrueBlueTerrier]

Typical and I got it off RM website as well

[Night Tonic]

Yeah -not sure why they announced the publication when they're not available but based on an 80% drop QOS must have been less than 16% - tadge short of targets.