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Callers Offices/Enquiry Offices to be closed down in January.

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12194
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by SpacePhoenix »

clashcityrocker wrote: ↑
13 Dec 2022, 07:57
SpacePhoenix wrote: ↑
12 Dec 2022, 19:57


My guess is that RM will add another app to the PDAs and everyone will be expected to book in their own docketed items
My gut feeling is your guess is way off the mark.
So who will do them when the person who used to be in the callers is out on delivery? :cuppa
clashcityrocker
Posts: 16708
Joined: 22 Sep 2009, 13:50
Gender: Male
Location: strummerville

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by clashcityrocker »

SpacePhoenix wrote: ↑
14 Dec 2022, 07:08

So who will do them when the person who used to be in the callers is out on delivery? :cuppa
Automatic redelivery will take care of most of the items.
Being open for 2 hours in the morning and 2 in the afternoon will provide time for the rest.
If it doesn't then they will have to put in more resources.

I don't know how you think an App on the PDA is going to do the work of the CSP.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12194
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by SpacePhoenix »

clashcityrocker wrote: ↑
14 Dec 2022, 07:34
SpacePhoenix wrote: ↑
14 Dec 2022, 07:08

So who will do them when the person who used to be in the callers is out on delivery? :cuppa
Automatic redelivery will take care of most of the items.
Being open for 2 hours in the morning and 2 in the afternoon will provide time for the rest.
If it doesn't then they will have to put in more resources.


I don't know how you think an App on the PDA is going to do the work of the CSP.
The thread is about the CSPs being shut completely, they'll be gone. The items will still need booking in by someone
geromethegnome
Posts: 83
Joined: 18 Nov 2010, 19:27
Gender: Male
Location: Wessex

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by geromethegnome »

hang on a min.. what happens to 739’d items on rural where we scan them in as undelivered in SPDO’s?, (not that they’re SPDO’s anymore), but you get where I’m coming from?, are CSP’s in rural PO’s also being scrapped or have I missed something?
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12194
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by SpacePhoenix »

geromethegnome wrote: ↑
14 Dec 2022, 09:41
hang on a min.. what happens to 739’d items on rural where we scan them in as undelivered in SPDO’s?, (not that they’re SPDO’s anymore), but you get where I’m coming from?, are CSP’s in rural PO’s also being scrapped or have I missed something?
Probably will be down to what agreements RM have with the PO
greengiant
EX ROYAL MAIL
Posts: 1268
Joined: 24 Mar 2014, 19:40
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by greengiant »

SpacePhoenix wrote: ↑
14 Dec 2022, 08:09
clashcityrocker wrote: ↑
14 Dec 2022, 07:34
SpacePhoenix wrote: ↑
14 Dec 2022, 07:08

So who will do them when the person who used to be in the callers is out on delivery? :cuppa
Automatic redelivery will take care of most of the items.
Being open for 2 hours in the morning and 2 in the afternoon will provide time for the rest.
If it doesn't then they will have to put in more resources.


I don't know how you think an App on the PDA is going to do the work of the CSP.
The thread is about the CSPs being shut completely, they'll be gone. The items will still need booking in by someone
The items will not be getting booked in. 3 delivery attempts, then returned to sender.
pieoftheday
Posts: 1843
Joined: 11 Mar 2010, 16:43
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by pieoftheday »

SpacePhoenix wrote: ↑
14 Dec 2022, 07:08
clashcityrocker wrote: ↑
13 Dec 2022, 07:57
SpacePhoenix wrote: ↑
12 Dec 2022, 19:57


My guess is that RM will add another app to the PDAs and everyone will be expected to book in their own docketed items
My gut feeling is your guess is way off the mark.
So who will do them when the person who used to be in the callers is out on delivery? :cuppa
Those In our callers office wont be on delivery, that's why they're in there in the first place, unable to do a delivery due to illness or disability
antcpfc
Posts: 629
Joined: 18 Sep 2007, 17:25

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by antcpfc »

What happens if the customer is away for a few days. Does it get returned to sender? If so that’s ridiculous.
Slider tool. Lol.
Schiff
Posts: 544
Joined: 01 Nov 2016, 22:02
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by Schiff »

antcpfc wrote: ↑
14 Dec 2022, 10:56
What happens if the customer is away for a few days. Does it get returned to sender? If so that’s ridiculous.
Why order something to be delivered to your home if you're going to be away for a few days?

That said, it seems that we are going to copy what other, low end, delivery companies are doing. I'm sure that some of our parcel customers specifically use RM because of our CSPs which mean that they don't get many parcels returned to them.
antcpfc
Posts: 629
Joined: 18 Sep 2007, 17:25

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by antcpfc »

They had probably ordered it two weeks before . The service is so poor.
Slider tool. Lol.
greengiant
EX ROYAL MAIL
Posts: 1268
Joined: 24 Mar 2014, 19:40
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by greengiant »

Schiff wrote: ↑
14 Dec 2022, 12:24
antcpfc wrote: ↑
14 Dec 2022, 10:56
What happens if the customer is away for a few days. Does it get returned to sender? If so that’s ridiculous.
Why order something to be delivered to your home if you're going to be away for a few days?

That said, it seems that we are going to copy what other, low end, delivery companies are doing. I'm sure that some of our parcel customers specifically use RM because of our CSPs which mean that they don't get many parcels returned to them.
Some inkjet printers have an ink subscription service where the manufacturer automatically sends out new ink cartridges in the post.
greengiant
EX ROYAL MAIL
Posts: 1268
Joined: 24 Mar 2014, 19:40
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by greengiant »

pieoftheday wrote: ↑
14 Dec 2022, 10:39
SpacePhoenix wrote: ↑
14 Dec 2022, 07:08
clashcityrocker wrote: ↑
13 Dec 2022, 07:57
SpacePhoenix wrote: ↑
12 Dec 2022, 19:57


My guess is that RM will add another app to the PDAs and everyone will be expected to book in their own docketed items
My gut feeling is your guess is way off the mark.
So who will do them when the person who used to be in the callers is out on delivery? :cuppa
Those In our callers office wont be on delivery, that's why they're in there in the first place, unable to do a delivery due to illness or disability
Those individuals will probably end up IHR out the door. 😡
Clappedoutpostie
Posts: 1264
Joined: 05 Nov 2021, 21:46
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by Clappedoutpostie »

greengiant wrote: ↑
14 Dec 2022, 13:52
Some inkjet printers have an ink subscription service where the manufacturer automatically sends out new ink cartridges in the post.
They do but why would they be printing if they are away?
Zicomurphy
Posts: 579
Joined: 24 Oct 2014, 06:40
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by Zicomurphy »

greengiant wrote: ↑
14 Dec 2022, 13:52
Schiff wrote: ↑
14 Dec 2022, 12:24
antcpfc wrote: ↑
14 Dec 2022, 10:56
What happens if the customer is away for a few days. Does it get returned to sender? If so that’s ridiculous.
Why order something to be delivered to your home if you're going to be away for a few days?

That said, it seems that we are going to copy what other, low end, delivery companies are doing. I'm sure that some of our parcel customers specifically use RM because of our CSPs which mean that they don't get many parcels returned to them.
Some inkjet printers have an ink subscription service where the manufacturer automatically sends out new ink cartridges in the post.
Or contact lens subscriptions, gin club subscriptions, beauty box subscriptions and probably loads more.
TopperGas
Posts: 3523
Joined: 13 Feb 2021, 22:46
Gender: Male

Re: Callers Offices/Enquiry Offices to be closed down in January.

Post by TopperGas »

Zicomurphy wrote: ↑
14 Dec 2022, 15:44
greengiant wrote: ↑
14 Dec 2022, 13:52
Schiff wrote: ↑
14 Dec 2022, 12:24
antcpfc wrote: ↑
14 Dec 2022, 10:56
What happens if the customer is away for a few days. Does it get returned to sender? If so that’s ridiculous.
Why order something to be delivered to your home if you're going to be away for a few days?

That said, it seems that we are going to copy what other, low end, delivery companies are doing. I'm sure that some of our parcel customers specifically use RM because of our CSPs which mean that they don't get many parcels returned to them.
Some inkjet printers have an ink subscription service where the manufacturer automatically sends out new ink cartridges in the post.
Or contact lens subscriptions, gin club subscriptions, beauty box subscriptions and probably loads more.
Those type of companies will have to look at their subscription/delivery models and not just use RM to store customers orders if they are away?

If customers realise in future that their orders will be returned then they may actually decide to start selecting a safe place, as they rarely seem to do it at present, or better still actually make some effort to be in when we are due to deliver their orders.