Tracked Items

Post by **dvbuk55** » 14 Feb 2008, 12:57

Everyone will be tracking the arrival of items at the DO but is anyone tracking them if they are not delivered?

Post by **dvbuk55** » 14 Feb 2008, 17:15

Or more to the point are we supposed to be tracking them back?

DOM · Post by **DOM** » 14 Feb 2008, 18:07

dvbuk55 wrote:Or more to the point are we supposed to be tracking them back?

They should be tracked when reaching the DO and if not delivered they should be scanned again with a reason for not being delivered. They are scanned again on collection or re-delivery

Post by **dvbuk55** » 14 Feb 2008, 18:15

DOM wrote:
dvbuk55 wrote:Or more to the point are we supposed to be tracking them back?
They should be tracked when reaching the DO and if not delivered they should be scanned again with a reason for not being delivered. They are scanned again on collection or re-delivery

Thanks for that DOM - we are obviously not carrying out the procedure correctly. In truth no one seems to be responsible and no one seems to care.

DGP1 · Post by **DGP1** » 14 Feb 2008, 19:46

We used to scan them back in but because the managers were never there whenever we got back all that happened was the packets stayed in the DOMS office and then nobody could find them.

ballee · Post by **ballee** » 15 Feb 2008, 17:38

if the managers were not there how did you leave them in their office.

DOM · Post by **DOM** » 15 Feb 2008, 18:10

dvbuk55 wrote:
DOM wrote:
dvbuk55 wrote:Or more to the point are we supposed to be tracking them back?
They should be tracked when reaching the DO and if not delivered they should be scanned again with a reason for not being delivered. They are scanned again on collection or re-delivery
Thanks for that DOM - we are obviously not carrying out the procedure correctly. In truth no one seems to be responsible and no one seems to care.

The sector that I work in are working hard on the quality of service with this product. In my office, I have 4 people trained on how to treat these tracked items and we get emails notifying us how many we are getting the following day and the addresses they are going to so there is no excuse for not scanning them.

Broxi51 · Post by **Broxi51** » 15 Feb 2008, 18:24

In our office our managers scan them in and hand to postie for delivery. If no answer we leave in DOMs office when we get back. Who knows what happenns to them after that.

Stormproof · Post by **Stormproof** » 15 Feb 2008, 20:52

Broxi51 wrote:In our office our managers scan them in and hand to postie for delivery. If no answer we leave in DOMs office when we get back. Who knows what happenns to them after that.

They get left on a desk until a LM who knows how to scan the items back in can be bothered to do so, if they actually gave us a scanner in Callers I would happily scan them back in, at least I've got them to give the customers then. I've been given my user name and PIN but no scanner

k979aaa · Post by **k979aaa** » 15 Feb 2008, 23:52

k66yla wrote:
Broxi51 wrote:In our office our managers scan them in and hand to postie for delivery. If no answer we leave in DOMs office when we get back. Who knows what happenns to them after that.
They get left on a desk until a LM who knows how to scan the items back in can be bothered to do so, if they actually gave us a scanner in Callers I would happily scan them back in, at least I've got them to give the customers then. I've been given my user name and PIN but no scanner

Have you all noticed their is no box on the p739 card for tracked item's (dib card)?.

a lack of forward thinking by managment!.