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Letter Stuck in Limbo

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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werazzo
Posts: 1
Joined: 04 Mar 2021, 13:27
Gender: Male

Letter Stuck in Limbo

Post by werazzo »

Hi, hope someone can help. Spoke to RM on the phone and they say the parcels is leaving overseas, same shows on the tracking app, but also the lady said the address in the system is incomplete thus undeliverable. I got a confirmation from the sender that the address is clearly stated on the letter itself hence it should be delivered. I spoke to the Polish post where the item was posted from and their system states it's in Langley. Banging my head no help anywhere. Can anybody help


tracking number - RR359555374PL

Many thanks. Waiting for medication! :arrrghhh :pray
Swinder
MAIL CENTRES/PROCESSING
Posts: 82
Joined: 12 May 2010, 17:25
Gender: Male

Re: Letter Stuck in Limbo

Post by Swinder »

So it left Poland on Friday evening and is unlikely to have received any level of processing over that weekend. My guess is that it's being held up at customs or just delayed due to covid-19 or the brexit fiasco.

Unless the item is a guaranteed delivery by a certain date I would say it is too early to say it is lost.
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POSTMAN
SITE ADMINISTRATOR
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Re: Letter Stuck in Limbo

Post by POSTMAN »

Moved to 'Customer' forum.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Snaggletooth
EX POST OFFICE
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Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Letter Stuck in Limbo

Post by Snaggletooth »

Looks like it is in customs. Does it have a customs form on it?