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No update since 1 month.

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drk616
Posts: 1
Joined: 05 Jan 2021, 12:26
Gender: Male

No update since 1 month.

Post by drk616 »

Hello!
About a month ago (4 of december) I have sent my passport to home office.
Until this day there is nothing to be heard of, neither the track and trace doesnt update since then (accepted at post office, and that's that)
What should assume happened? I'm a bit stressed considering it's a PASSPORT.
The tracking number - NV523735715GB. Thank You!
simmo11
Posts: 180
Joined: 23 Nov 2011, 22:13
Gender: Male

Re: No update since 1 month.

Post by simmo11 »

You have used Signed For which is not a tracked service.

At this point the item would be considered lost, you would need to claim in line with https://personal.help.royalmail.com/app ... ims-centre