CN22/CN23 form confusion

C2019 · Post by **C2019** » 08 Nov 2020, 14:55

I’ve been sending items overseas for the last year now and never had any issues. Up until recently I’ve noticed that when I go to the post office they stick a customs sticker on which I now know is a CN22 sticker. Now I’ve only just found out that the CN22 form only goes up to £270 and that any value over £270 you need what’s known as a CN23 form. Now in the past I’ve sent items that are worth £1000 but they only ever stuck a CN22 sticker on ( I was unaware at the time because I just let the people at the post office deal with it) and it’s always arrived on time and never been subject to anything where it’s been delayed or checked. I asked the guy at the post office if he had any CN23 forms and he said he didn’t have a clue what I was talking about and that no such form existed, after showing him on google he said he’d never seen a CN23 form being used in the last decade he’s worked there. So if I were to send something worth over £270 couldn't I just use a CN22 sticker as has always been the case or must a CN23 be used ?
The CN23 form is much larger but I’m told more prone to checks or postal workers stealing the contents of the parcel as it’s written in black and white what’s in the parcel on the front ( not that I’d accuse anyone of stealing)
Would it be wiser to use CN22 or 23. I have a parcel heading to Canada and Hong Kong that are £600 each and I’d like them to arrive safely.

Post by **Snaggletooth** » 09 Nov 2020, 07:06

When I worked for the Post Office, we always had some CN23s mouldering in a corner. Even in very large branches, there was little call for them, and the appearance of a Royal Mail parcel worth more than £270 caused a scramble to find the format and associated pouches. This is partly because the most valuable overseas items tend to go by Parcelforce, and the CN23 is 'built in' to the Parcelforce despatch pack.

I don't understand some of your comments about the forms. Both CN22 and CN23 should state clearly what it inside the package, how much it is worth etc: the CN23 just contains more detail. You should be completing the form, whichever is used, not the PO staff, unless this is a 'reasonable adjustment' due to a disability.

I would advise using a CN23 where appropriate to avoid customs delays. The branch should be able to order them from stores, although the turnaround time for that could be a couple of weeks.

C2019 · Post by **C2019** » 09 Nov 2020, 22:11

Snaggletooth wrote:When I worked for the Post Office, we always had some CN23s mouldering in a corner. Even in very large branches, there was little call for them, and the appearance of a Royal Mail parcel worth more than £270 caused a scramble to find the format and associated pouches. This is partly because the most valuable overseas items tend to go by Parcelforce, and the CN23 is 'built in' to the Parcelforce despatch pack.

I don't understand some of your comments about the forms. Both CN22 and CN23 should state clearly what it inside the package, how much it is worth etc: the CN23 just contains more detail. You should be completing the form, whichever is used, not the PO staff, unless this is a 'reasonable adjustment' due to a disability.

I would advise using a CN23 where appropriate to avoid customs delays. The branch should be able to order them from stores, although the turnaround time for that could be a couple of weeks.

Hello, the lady gave me a pile of them the other day I will use one on my next parcel as it has a value of £600