ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

International parcel - can anyone advise?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
EBMP
Posts: 32
Joined: 10 Oct 2013, 20:44
Gender: Male

International parcel - can anyone advise?

Post by EBMP »

Good morning,

I wonder if anyone "in the know" could please shed any light on what might be happening with my parcel?

The parcel is from France to the UK. A few days after dispatch, the international tracking said that it was in The Netherlands, that the address was incomplete and that they were looking for further info.

A day later I receive an email from Royal Mail saying that they are expecting a package from the Netherlands, so I assume the Postal Service in the Netherlands researched my local address and figured out it was destined for the UK. A new tracking number was generated in the Netherlands, which tracks on RM website.

Yesterday the RM website tracking said that it was at my local DO, and they will attempt a delivery yesterday. This didn't happen and there were no further tracking events yesterday.

The next tracking event is this morning, saying that a delivery was attempted at exactly 07:00 this morning. We haven't seen a red card, we were in all morning, and we have a video doorbell, so we know that a delivery wasn't attempted this morning at 07:00.

Could it be that the incomplete address is still causing a problem? I have a scan of the sender's courier receipt that has the full correct address on it.

Any ideas please?
Top

Return to “CUSTOMERS”