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Is this a legit Royal Mail return label I can print and use?

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JoeyBossJr
Posts: 1
Joined: 23 Sep 2020, 21:11
Gender: Male

Is this a legit Royal Mail return label I can print and use?

Post by JoeyBossJr »

Hello,

I was sent the wrong item from a seller on Amazon, requested a return and received a message saying:

"Attached is a free returns label, please return the product."

A file called RETURN ADDRESS.pdf was attached and looked exactly like below:

Image

My question: Is this a legit returns label?
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Is this a legit Royal Mail return label I can print and use?

Post by TrueBlueTerrier »

its got an HQ number and the font and layout look okay. SO whilst I can't say for certain it is, I think it is probably legit.
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barrowc
EX ROYAL MAIL
Posts: 383
Joined: 12 Mar 2010, 01:36
Gender: Male

Is this a legit Royal Mail return label I can print and use?

Post by barrowc »

It's a bit late now, but that's a Printed Postage Impression (PPI) label. It should only be used on outgoing mail (i.e. from seller to their customers) and the seller pays for it via a sales order on Royal Mail's Online Business Account system. If the seller is giving these out to people to use as return labels, then the items are not paid for and should be surcharged at the receiving Mail Centre so that the seller has to pay to get the items delivered
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Janet Brum
Posts: 886
Joined: 28 Sep 2016, 19:52
Gender: Female

Is this a legit Royal Mail return label I can print and use?

Post by Janet Brum »

Good information to know, my question is if the seller uses this labels as return ones, how do RM knows to charge the seller?
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