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Royal Mail unable to confirm the status of my item

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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pavelch123
Posts: 1
Joined: 05 Aug 2020, 16:48
Gender: Male

Royal Mail unable to confirm the status of my item

Post by pavelch123 »

Sent two parcels to Kazakhstan from the UK.

The first parcel was sent on 26th June 2020 via "International Tracked and Signed" and was stuck in Langley for exactly a month (29th June - 29th July) but now is in Kazakhstan and should be with the recipient at the end of this week, tracking for this parcel is working fine.

The second parcel was sent on 9th July 2020 via "International Tracked and Signed" and is getting the error "Sorry, we're currently unable to confirm the status of your item with reference RZXXXXXXXXXGB. Please try again later" And I have spoken to the sender at MBE Mailboxes Etc and he assures me that he has sent the parcel. What really annoys me is that still to this day I am getting this error and tracking is not working, are any of you experiencing the same problem?

So I decided to experiment, I sent out a letter within the UK (domestically) and also with "tracked and signed". The letter was sent on 10th July 2020 and was getting the same tracking error as above up until today where it now says: "An update will only be provided when we attempt to deliver your item"

I was starting to get anxiety regarding my parcel and regarding MBE Mailboxes Etc, so I decided to send a letter via DHL to Kazakhstan, it arrived 5 days later to the recipient.

I sold an item on eBay via second class signed delivery and sent it out on 20th July, tracking confirmed that the buyer received their item two days later along with their signature.

So my question is, should I worry about my second parcel or not? Is it possible that the barcode just did not get scanned when it was collected by the courier or the label is bent onto the other side of the box that it is hard to scan? The letter that I sent, I noticed that the label was bent to the back of the envelope because the label was larger than the front of the envelope, or it does not make a difference? Or is it possible that the guy at MBE Mailboxes Etc shipped it as internationally tracked and this service is only tracked once the recipient receives the item?
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