Lost Parcel? (Sell to CEX)

[cpenny1]

Hi there,

I dont suppose someone here can give me some advice about my parcel that i sent to CEX? Here is the tracking code :XF694276224GB

As you can see, i took the item to a post office on the 11th June and was received at the Birmingham MC on the 12th. 10 days later on the 22nd June it was received at Birmingham MC again, i am a little confused why that is displayed 10 days later. I am also concerned and worried as the parcel is expensive.

With CEX, when you want to sell to CEX they will give you 2 options to mail the item, some drop service and Royal Mail. After clicking on the Royal Mail i then got an email which contained the label that had to be put on the parcel. Also on the parcel was my return/senders address. So if i have to put in a claim for the lost item would CEX have to do it as they offer the service and Royal Mail label?

I phoned Royal Mail (After an hour waiting, i know there are delays due to Covid but i would rather have done an email) they told me that it should be delivered yesterday, however it has not. I emailed CEX about the item which they replied wanting the tracking details and where it was posted to, i replied to that yesterday.

I am hoping that someone who may know a bit more about tracking and who may have had a similar problem. I am also hoping that it gets delivered in a few days.

[Edit]: CEX also do not have an contact number so all i can do is email and wait a few days for a reply.