Tracking not updated for one month

[jerry_kacmar]

I have sent two international track & sign letters to Europe on 15th April.

They still have not arrived and the tracking for both of them says:
Item Despatched to Heathrow Worldwide DC
South Midlands MC"

It looks like the items has not even reached Langley (which seems to be the bottleneck, based on what I read on this forum).
There was an third item (to another European country) that I send at the same time and that one has already arrived, which makes these even weirder.
Are these item lost? Is there any way I can find out where those items are?

Both of the items were really important so I really need to know whether they got lost so I can 1) resend one of the items, 2) declared the item lost with the corresponding bureau where the item was needed

Thank you very much for any help.

Tracking numbers:
- RN663285623GB
- RN663285637GB

Jerry

[TrueBlueTerrier]

As we are not an official forum we cannot state specifically what you should do, for that you would need to speak to Royal Mail directly.

However, COVID has had a severe impact and in some cases, items are eventually being delivered sometimes as much 4 to 6 weeks later than they should. I think it is probably held up in customs who seem especially hard hit, but as I said better to go back to Royal Mail for official confirmation.

[jerry_kacmar]

Thanks for the reply.

The problem is that I don't really know how to really get in touch with Royal Mail.
I tried to call the contact number but when I navigate through to anything related to tracking, the only thing I can do is to enter tracking number and the machine tells me the same thing as it is on the webpage.

I know this is not the official forum, I was just wondering if any of you would have insights why the tracking would not even show that the letters arrived to Langley/Customs, i.e.:
- whether it's actually there but for some reason it was not scanned and the tracking updated
(although given those are just plain letters I would not expect any hold up on Customs)
or
- whether it's possible that it got lost from the distribution center on the way to Langley

Thanks

[TrueBlueTerrier]

everything you mention is possible, but not probable.

Try twitter @royalmailhelp

[jerry_kacmar]

So the packages finally showed up in the sorting office in the delivery country.
It took six weeks, but at least it didn't get lost.
Thanks for taking time to reply.