Hi,
I have a customer where his delivery has been signed for but he has not received and he has spoke to delivery office and the post man can not remember delivering it.With the current situation the signature is just a line but this is common for me due to the epidemic as the postmen are signing for the parcels themselves understandably.
I am aware with some delivery companies when the signature is done that it is done on a pda device and that this also stores the gps location of when the signature is done. Is this the same with royal mail and could it be worth asking for this information ?
Thank you
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Signed For Are PDA used with gps
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
clashcityrocker
- Posts: 16574
- Joined: 22 Sep 2009, 13:50
- Gender: Male
- Location: strummerville
Signed For Are PDA used with gps
Yes - the scan will also store the GPS location of the scan.
Though I am not sure how long that information is stored for.
Though I am not sure how long that information is stored for.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
-
ThinkDiag
- Posts: 5
- Joined: 25 Apr 2020, 12:11
- Gender: Male
Signed For Are PDA used with gps
Thank you for confirming this.
Do you know if there is a best email to make a request for this gps location data as i an eager to get this information before it is deleted.
Do you know if there is a best email to make a request for this gps location data as i an eager to get this information before it is deleted.
-
Woody Guthrie
- Posts: 5166
- Joined: 29 Sep 2018, 20:47
- Gender: Male
Signed For Are PDA used with gps
It may be quicker to ask the recipient to ask his local delivery office to confirm whether it was delivered to the correct address.ThinkDiag wrote:Thank you for confirming this.
Do you know if there is a best email to make a request for this gps location data as i an eager to get this information before it is deleted.
I'm surprised they haven't already.
From your point of view I would try their customer services twitter account @RoyalMailHelp
It's usually faster to direct message them there.
Only dead fish follow the current
-
Janet Brum
- Posts: 886
- Joined: 28 Sep 2016, 19:52
- Gender: Female
Signed For Are PDA used with gps
Your customer should go to his delivery office around 10 am on Monday morning (earlier the office is busy, later the manager might be gone already) and ask to speak to a manager.
That manager can print out a map showing where his item was delivered.
The customer should have his ID and the tracking number with him.
That`s the fastest way as far as I know.
That manager can print out a map showing where his item was delivered.
The customer should have his ID and the tracking number with him.
That`s the fastest way as far as I know.
-
yellowbelly
- Posts: 3693
- Joined: 23 Jun 2015, 15:51
- Gender: Male
Signed For Are PDA used with gps
Although this is technically possible, in the current situation I would imagine any RM depot doesn't wantJanet Brum wrote:......
That manager can print out a map showing where his item was delivered.
people attending their locations unnecessarily. Even if the individual took the risk to attend the depot for
a manager to be located and then spend time waiting around for said manager to logon and work out how
to use the application, the manager might only say yes it was delivered to the specific location. If not,
he/she will be wary of giving the GPS of the delivery location because of possible consequences of doing so -
and GPS can be inaccurate.
As a previous poster has said, use the correct RM helplines. That way a formal investigation should be raised.
However, you still might only find out that either it was delivered to the customer or no it wasn't (and not where it
did actually go). This way will enable an official compensation claim to be raised. Just asking at the local office won't.