Hi guys,
Really just requesting some advice here, I sold some shoes online worth around £750, I posted them with Royal Mail Special delivery 1pm and insured them for the same amount, it cost me around £28 to post them as they weighed over 2kg and was insured, anyway the buyer the next day opens a dispute on PayPal saying item not received even though he knows full well the tracking number was added to the transaction confirming delivery with a signature and his surname.... Anyway the next day I checked the tracking on royal mail site again and it stated "updated on 23 april, sender preparing item" after the delivery was confirmed??? I'm not sure what that means how is the sender preparing the item after delivery has been made, at first i thought it was being returned to me but its been over a week now and i've got nothing in the mail. The dispute is still open and theres a hold on my account of £-750 which isn't great, I'm just wondering what I should do and if anyone has had this issue before.. Thanks a lot :)
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Buyer opened case claiming "item not received" after confirmed delivery via Royal mail
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For help with tracking please see...HERE
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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frank98
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TrueBlueTerrier
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Buyer opened case claiming "item not received" after confirmed delivery via Royal mail
You must contact Royal Mail themselves and if necessary make a claim.
They have an audit tracking system so will be able to tell what's happening better than we, an unofficial site, can.
Good luck
They have an audit tracking system so will be able to tell what's happening better than we, an unofficial site, can.
Good luck
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