Late delivery!

Kimmins90 · Post by **Kimmins90** » 15 Apr 2020, 09:00

I paid for a 48’hour delivery last Wednesday & my parcel still hasn’t come. I’ve tracked it & it says it’s just sitting in a mail centre, what’s the best way to sort this problem out?

Post by **woody38** » 15 Apr 2020, 09:11

Kimmins90 wrote:I paid for a 48’hour delivery last Wednesday & my parcel still hasn’t come. I’ve tracked it & it says it’s just sitting in a mail centre, what’s the best way to sort this problem out?

U should no better, Mail centres are full, so full that I have never seen things like they are now, Parcels are on divert to depots some many miles from where they should be, your parcel will come but u will have to be patient, as somebody who works for RM u should no better at this stressful time.

Ren Hoëk · Post by **Ren Hoëk** » 15 Apr 2020, 10:15

Kimmins90 wrote:I paid for a 48’hour delivery last Wednesday & my parcel still hasn’t come. I’ve tracked it & it says it’s just sitting in a mail centre, what’s the best way to sort this problem out?

The best way to sort this problem is to just wait. There is a global pandemic, Things aren't normal. The last figure I read was 26000 staff off sick. Couple that with a massive increase in volumes due to online shopping and back to back BH and you will get delays. Posties are being worked to death right now, id give em a little leeway.

sindba · Post by **sindba** » 15 Apr 2020, 10:23

Unbelievale that people are complaining about delays and service quality at this time.

This is not so much your fault, kimmins, but Royal Mail's. The company haven't communicated very well that customers can not expect anywhere near normal service right now.

bergos · Post by **bergos** » 15 Apr 2020, 11:06

Ren Hoëk wrote:
Kimmins90 wrote:I paid for a 48’hour delivery last Wednesday & my parcel still hasn’t come. I’ve tracked it & it says it’s just sitting in a mail centre, what’s the best way to sort this problem out?
The best way to sort this problem is to just wait. There is a global pandemic, Things aren't normal. The last figure I read was 26000 staff off sick. Couple that with a massive increase in volumes due to online shopping and back to back BH and you will get delays. Posties are being worked to death right now, id give em a little leeway.

If Royal Mail cannot guarantee the service they shouldn't have it on sale, Its not the customers fault for wanting the item in the timeframe that Royal Mail advertises regardless of the situation it is up to them to make sure they're selling products they can deliver or they should be explaining to customers why they can't or even changing tracked timeframes to keep them possible. just makes us postmen look bad when its the company not doing enough to allow us to do the job correctly.

Post by **TrueBlueTerrier** » 15 Apr 2020, 13:24

To be fair to RM. (I know

) They are at least trying to wwarn customers as they have a daily update page. Todays - 15th April says

https://personal.help.royalmail.com/app ... ice-update" onclick="window.open(this.href);return false;

Wednesday 15 April 2020

Normal deliveries and collections should take place throughout the UK this week. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re working hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances.

So yes they are trying to warn people, but they also seem to be downplaying it as well.

Post by **TrueBlueTerrier** » 15 Apr 2020, 13:26

A network report further down the page though its more fulsome in its report:

ir Network
Not all mail was able to travel on the flight from East Midlands to Northern Ireland last night, due to the aircraft reaching full capacity. This mail was sent on via the road/ferry network. However, as a result, a small amount of mail posted in other parts of the UK yesterday for delivery today in Northern Ireland may arrive later than anticipated.

Similarly, not all mail was able to travel on the flight from Stansted to Edinburgh last night due to reaching full capacity. This mail was sent on via the road network. However, as a result, some mail due for delivery in parts of Central and Southern Scotland today may arrive later than planned.

Rail Network
Our rail network operated to schedule last night.

Road Network
Last night a vehicle travelling from Croydon Mail Centre arrived late into the National Distribution Centre in Daventry. As a result, a small amount of mail posted in the BR, CR, SE and SM postcode areas yesterday for delivery today in the NR postcode area may arrive later than expected.

Mail from Swansea Mail Centre arrived late into London's Princess Royal Distribution Centre last night. As a result, some mail posted in the SA postcode area yesterday for delivery today in parts of the South East of England and London may arrive later than anticipated.

Processing
Staffing issues due to self-isolating and social distancing continue to have an affect at our mail centres. Last night serveral of our mail centres were unable to process mail to schedule, this may mean some of the mail outlined below may arrive later than anticipated.

Bristol Mail Centre Both inbound mail (some mail posted yesterday in other parts of the UK for delivery today in the BA, BS, GL and TA postcode areas) and outbound mail (some mail posted yesterday in the BA, BS, GL and TA postcode areas for delivery today in other parts of the UK).

Chester Mail Centre Both inbound (some mail posted in other parts of the UK yesterday for delivery today in the CH, LL and SY postcode areas) and outbound mail (some mail posted in the CH, LL and SY postcode areas yesterday for delivery today in other parts of the UK).

Greenford Mail Centre Some mail posted yesterday in other parts of the UK for delivery today in the BFPO, HA, NW, SL, UB and W2-14 postcode areas.

Home Counties North Mail Centre Both inbound (some mail posted yesterday in other parts of the UK for delivery today in the AL, EN, HP, LU, SG and WD postcode areas) and outbound mail (some mail posted yesterday in the AL, EN, HP, LU, SG and WD postcode areas for delivery today in other parts of the UK).

Jubilee Mail Centre Both inbound mail (some mail posted yesterday in other parts of the UK for delivery today in the GU, KT, SW and TW postcode areas) and outbound mail (some mail posted yesterday in the GU, KT, SW and TW postcode areas for delivery today in other parts of the UK).

Medway Mail Centre Both inbound mail (some mail posted in other parts of the UK yesterday for delivery today in the CT, DA ME, TN postcode areas) and outbound mail (some mail posted in the CT, DA, ME and TN postcode areas yesterday for delivery today in other parts of the UK).

South Midlands Mail Centre Both inbound (some mail posted yesterday in other parts of the UK for delivery today in the CV, LE, MK and NN postcode areas) and outbound mail (some mail posted yesterday in the CV, LE, MK and NN postcode areas for delivery today in other parts of the UK).

Southampton Mail Centre Both inbound mail (some mail posted yesterday in other parts of the UK for delivery today in the PO, SO, SP postcode areas) and outbound mail (some mail posted yesterday in the PO, SO, SP postcode areas for delivery today in other parts of the UK).

Tyneside Mail Centre Both inbound mail (some mail posted yesterday in other parts of the UK for delivery today in the DH, DL, NE, SR and TS postcode areas) and outbound mail (some mail posted yesterday in the DH, DL, NE, SR and TS postcode areas for delivery today in other parts of the UK).

Warrington Mail Centre Both inbound mail (some mail posted yesterday in other parts of the UK for delivery today in the CW, L, WA and WN postcode areas), and outbound mail (some mail posted yesterday in the CW, L, WA and WN postcode areas for delivery in other parts of the UK).

Ren Hoëk · Post by **Ren Hoëk** » 15 Apr 2020, 13:28

bergos wrote:
Ren Hoëk wrote:
Kimmins90 wrote:I paid for a 48’hour delivery last Wednesday & my parcel still hasn’t come. I’ve tracked it & it says it’s just sitting in a mail centre, what’s the best way to sort this problem out?
The best way to sort this problem is to just wait. There is a global pandemic, Things aren't normal. The last figure I read was 26000 staff off sick. Couple that with a massive increase in volumes due to online shopping and back to back BH and you will get delays. Posties are being worked to death right now, id give em a little leeway.
If Royal Mail cannot guarantee the service they shouldn't have it on sale, Its not the customers fault for wanting the item in the timeframe that Royal Mail advertises regardless of the situation it is up to them to make sure they're selling products they can deliver or they should be explaining to customers why they can't or even changing tracked timeframes to keep them possible. just makes us postmen look bad when its the company not doing enough to allow us to do the job correctly.

No, These are extraordinary times. For any company the size of RM it is difficult to be that agile in pricing. For something that will be temporary and exacerbated by the back to back bank holidays. Changing so quickly and flippantly only serves to confuse the customer. Keep in mind this packet was due Saturday as Friday is a non service day. So it's then a day late, Monday is a non service day so it is then due Tuesday. It didn't arrive on Tuesday so it is 2 days late. 2 days late is bad but it's certainly not as bad as what OP thinks is probably 5 days late.
I agree that RM should communicate that there may be delays, Which they have.

"Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office."

Clearly communicated and at greater length on the website. It is also fairly self explanatory that in this time of crisis things aren't going to be running normally and that we should expect delays and changes. The sender should also be communicating that there may be delays also.

antcpfc · Post by **antcpfc** » 15 Apr 2020, 17:24

Kimmins90 wrote:I paid for a 48’hour delivery last Wednesday & my parcel still hasn’t come. I’ve tracked it & it says it’s just sitting in a mail centre, what’s the best way to sort this problem out?

How to sort it out? Go to your shed and create vaccine.
HTH,

Post by **Steve_claret** » 16 Apr 2020, 09:20

antcpfc wrote: How to sort it out? Go to your shed and create vaccine.
HTH,

Perhaps it's a key component for the vaccine which is in the delayed parcel. Let's not be too judgmental.

swordfish69 · Post by **swordfish69** » 21 Apr 2020, 11:59

We posted 16 parcels on the 14th RM Tracked 48 and there's no tracking or scan at all. Today is the 21st and not sure what to do. Can anyone help?

Ren Hoëk · Post by **Ren Hoëk** » 21 Apr 2020, 16:45

swordfish69 wrote:We posted 16 parcels on the 14th RM Tracked 48 and there's no tracking or scan at all. Today is the 21st and not sure what to do. Can anyone help?

No one here will be able to help you. I seriously doubt you will have any luck with customer services either. There are severe back logs due to CV-19. Increased demand and staff shortages. From what iv gathered offices aren't scanning until they are ready for delivery.

Biker Mouse · Post by **Biker Mouse** » 21 Apr 2020, 17:49

Just a question.
If he’s a postie, how come he doesn’t know about the workload at the moment and
If he’s not a postie, what’s he doing on here?

Janet Brum · Post by **Janet Brum** » 21 Apr 2020, 21:48

The original poster never said he`s a postie, woody implied he is, probably by mistake.

sindba · Post by **sindba** » 21 Apr 2020, 23:22

I would say to any members of the public asking about delays, non-scans etc.

Just wait. It's almost certainly not gone missing, it'll get there. It might just take time.

Very very little iin Royal Mail just goes missing once it's in the system. Relax.