Special Delivery by 1pm guarantee suspended
Dear Postman,
Due to the current coronavirus situation, from today, Thursday 19 March - until further notice - we have taken the difficult decision to suspend the 1pm guarantee for Special Delivery items. As a result of this suspension, I'm sorry, we will not refund the Special Delivery fee if your item is delivered after 1pm.
We'll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of the day.
Our Special Delivery Guaranteed by 9am service remains unchanged; we still guarantee to deliver by 9am.
Signature Services
We’ve put in place a temporary procedure for services where we would normally capture a signature on delivery. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check if we have obtained confirmation of delivery and who we delivered to by tracking your parcel at royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature).
As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice.
We’ll continue to support you with information in the coming days and weeks. General information can also be found at royalmail.com/coronavirus.
We’re really sorry we have had to take this decision and for any inconvenience it may cause.
Further information on how our services are operating can be found on our Service Update web page.
Kind Regards,
Royal Mail Customer Services
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Special Delivery by 1pm guarantee suspended
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
POSTMAN
- SITE ADMINISTRATOR
- Posts: 32737
- Joined: 07 Aug 2006, 03:19
- Gender: Male
Special Delivery by 1pm guarantee suspended
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.