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07 Nov 2019, 10:41
Any advice is greatly appreciated.
Bought an expensive item on eBay, seller stopped responding after payment. Dispute filed on PayPal. Seller claimed he sent it out and provided a tracking number NJ609390843GB. It was signed for with a signature on 29/10 but I don’t recognise the signature.
I have been to the local DO and the guys told me that the GPS tracked to a different address in my area. He remembered delivering a signed for letter to that address and the person who received it said it was a blank paper in the envelope.
I was told RM has opened an investigation, case ref 1-5350830498.
I think I have been defrauded by eBay seller. as he provided PayPal with ‘valid’ tracking the only chance I have is for RM to provide me with a letter/ evidence stating otherwise. any idea how I can do that? thanks.
07 Nov 2019, 13:01
Actually, there are 2 other things you can do.
Contact your card company/pay pal and instruct them to start a chargeback for fraud.
Contact eBay and report the seller.
You'll probably get quicker action from that, or the police than you will from Royal mail.
07 Nov 2019, 14:12
I already did all those. started PayPal claim but as seller provided a tracking code they might rule in his favour. I will need RM letter or GPS data showing delivery was made to another address
07 Nov 2019, 22:20
You can get a printout with a map showing where your parcel was scanned/delivered but you`ll have to go to your delivery office and ask to speak to the manager, only him/her can do it.
Take your tracking number and ID with you and insist to receive a printout proving that it was delivered to the wrong address in order to get a refund.
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