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daw99187
Posts: 1
Joined: 15 Oct 2019, 18:45
Gender: Male

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Post by daw99187 »

So on the 10th of October, I have posted a parcel to Portugal from London and since then I haven't heard anything back.
the last update was:

Your item is now leaving the UK. More information will be available when it arrives in the destination country.
Service used:
International Tracked and Signed

Handed to:
Delivery partner

Since then I haven't heard anything back and when I go to the GLS website there is no information about my reference number,
The content of the package was a book and two posters, can anyone tell me what is going on? it's already been 5 days and no updates, thanks
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

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Post by Snaggletooth »

It is probably stuck in Portuguese customs.