Hi,
I sent 2 parcels to Portugal 4 days ago. When I tracked them on the evening of posting I could see that they had both arrived at the South Midlands Mail Centre within 13 minutes of each other waiting to be forwarded to the international hub in Langley.
The next morning when I checked again I saw that only 1 of the parcels had been forwarded on to Langley (curiously enough the one that had been booked in later) At first I wasn't too concerned about this and just assumed that the remaining parcel would be sent in the next shipment to Langley. Here I am 4 days later with the same message shown everyday check its status namely "your package has been received at our South Midlands Mail Centre and is moving through our system" Except it isn't. It appears stuck at South Midlands. Why would this occur? Has it been lost at the South Midlands Mail Centre? Is there a problem with it? Hugely frustrating. Any advice would be most gratefully received. Many thanks.
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Parcel stuck at distribution office
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Wapassou100
- Posts: 1
- Joined: 18 Jul 2019, 13:03
- Gender: Male
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nfx
- Posts: 2
- Joined: 22 Jul 2019, 18:07
- Gender: Male
Parcel stuck at distribution office
I am having the same issue. My parcel has been stuck at the National Distribution Centre since the 12th of July