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Identifying Sender of Franked letter
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Galemac
- Posts: 1
- Joined: 24 Jan 2019, 10:35
- Gender: Female
Identifying Sender of Franked letter
My son (13) has received an envelope (one of the smaller, brown, don not bend ones, usually used to send photographs) but it was completely empty and the self-seal strip at the side hadn't been used. There's no indication of who sent it - the envelope is franked with the date, the price and FP6115921 above an oblong bar code. Any suggestions for how I might find out who it is from? Thanks in advance. Gale.
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Celgar
- Posts: 2795
- Joined: 01 Nov 2017, 17:11
- Gender: Male
Identifying Sender of Franked letter
Tracking numbers are composed of two letters followed by nine numbers & two more letters so you don't have the full number. Even with the number intact it would be hard to work out who the sender was though.Galemac wrote:My son (13) has received an envelope (one of the smaller, brown, don not bend ones, usually used to send photographs) but it was completely empty and the self-seal strip at the side hadn't been used. There's no indication of who sent it - the envelope is franked with the date, the price and FP6115921 above an oblong bar code. Any suggestions for how I might find out who it is from? Thanks in advance. Gale.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72628
- Joined: 30 Dec 2006, 10:29
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Identifying Sender of Franked letter
I think the customer is referring to these:
and as far as I know, the account number they are referring to is considered as confidential information (commercially sensitive) and therefore can't be divulged.
Though they may need to call Customer Services to confirm.
and as far as I know, the account number they are referring to is considered as confidential information (commercially sensitive) and therefore can't be divulged.
Though they may need to call Customer Services to confirm.
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Hiveoccupier
- Posts: 2
- Joined: 26 Jan 2019, 10:23
- Gender: Male
Identifying Sender of Franked letter
I would have thought that Royal Mail customer service team could contact the meter customer on your behalf and ask them to contact you about the package. Failing that the franking machine used is one supplied by Francotyp Postalia, and they should be able to do it too.