Hi
I sold an item on ebay recently(first ever time)it was sent via Royal Mail Special Delivery and insured upto the correct value.The item unfortunately was not delivered due to the receiver not being home.On the tracking information it says arrange redelivery or arrange collection.It has only been 1 day but the receiver has made no attempt to collect or arrange a redelivery.I have emailed them to make them aware just in case a note was not left.It could just be that they are busy but i am paranoid that they have changed their mind and do not want the item.This would be fine but i rather stupidly didnt include a return adress or any other information.The postage was paid online and i did include my details on the online form.Does this mean they will be able to return the item in the event of customer not collecting ?.I am really kicking myself as the item is a lot of money for me.
Thank you in advance for any replies.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Need Help
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Need Help
If the buyer doesn't collect the parcel and there is no return address, the parcel will eventually go to the National Returns Centre. I don't know if the NRC can check the data you provided when buying the postage, but it would be easy to rectify the issue by sending in a P58inland form with the tracking number. So no harm done.
I would just advise that you shouldn't despatch parcels until the buyer has paid via Paypal. Otherwise you are opening yourself up to a lot of potential problems, including fraudulent buyers and a potential breech of your contract with eBay. Also you should always include a return address, not only because it avoids issues like this, but also because it is a crime to send certain items without one (e.g. mobile phones).
I would just advise that you shouldn't despatch parcels until the buyer has paid via Paypal. Otherwise you are opening yourself up to a lot of potential problems, including fraudulent buyers and a potential breech of your contract with eBay. Also you should always include a return address, not only because it avoids issues like this, but also because it is a crime to send certain items without one (e.g. mobile phones).
-
bob1234
- Posts: 2
- Joined: 24 Nov 2018, 10:17
- Gender: Male
Need Help
Hi.The buyer has collected thankfully.Sorry if i wasnt clear but the buyer all ready paid before i posted.I did not know it was a crime to send a mobile phone without a return address but anything and everything i now send will have a return address.Lesson learnt,panic over.I appreciate the reply.Snaggletooth wrote:If the buyer doesn't collect the parcel and there is no return address, the parcel will eventually go to the National Returns Centre. I don't know if the NRC can check the data you provided when buying the postage, but it would be easy to rectify the issue by sending in a P58inland form with the tracking number. So no harm done.
I would just advise that you shouldn't despatch parcels until the buyer has paid via Paypal. Otherwise you are opening yourself up to a lot of potential problems, including fraudulent buyers and a potential breech of your contract with eBay. Also you should always include a return address, not only because it avoids issues like this, but also because it is a crime to send certain items without one (e.g. mobile phones).