ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Incorrect House Number on proof of posting?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
mma42
Posts: 1
Joined: 09 Aug 2018, 20:42
Gender: Female

Incorrect House Number on proof of posting?

Post by mma42 »

Hi Team,

Where do I stand with regards to this please?

I wrote the correct address on the package but the person that processed it has typed in the incorrect house number on my proof of posting.

The house number was 7 she put 2 - I didn’t spot this until today, but lady who the parcel was for says parcel hasn’t been received. Track and Trace says delivered.

What do I do. Does this mean I can’t claim for lost post?
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Incorrect House Number on proof of posting?

Post by Snaggletooth »

You need to start by claiming from Royal Mail. I would explain the problem as above - they might be able to us the GPS in the tack & trace record to prove where it was delivered.

If that fails, you will need to make a claim to the Post Office (different company, different claim process).
Top

Return to “CUSTOMERS”