“Royal Mail’s duty is to deliver to the address written or printed on items of mail, or to an alternative address as agreed with a customer.
“The Postal Services Act is clear that a person is committing an offence if they deliberately open post which they know or suspect has been incorrectly delivered to them.
“If you receive mail intended for another person, such as a previous owner, it should be returned by marking the envelope ‘Return to Sender’ and placing it in any postbox. We would advise customers who are leaving a premises or moving home to use Royal Mail Redirection to keep their mail safe and secure. We would also suggest informing relevant businesses and personal contacts when an address is changed.
“Any customers concerned about their mail should contact Royal Mail Customer Services at http://www.royalmail.com
, on Twitter @RoyalMailHelp or on 03457 740 740.”