So a sports retailer in Canada sent me a small package which tracking shows arrived at Heathrow on 17 April and was passed to GBLALA. I had no idea it was there so only starting chasing about a week after it arrived there. RM staff swore to me they did not have it and gave me several telephone numbers for Customs and told me to chase them-which I did. Remember, the tracking showed that it was at GBLALA. I made my daily call to RM to chase it up and suddenly, after two weeks, the person admitted that the tracking location of GBLALA meant that it was indeed in the possession of RM and has been for two weeks. They could not explain why no onward scan has happened. This person said she would now consider it as lost. I asked to speak to a manager an duly got a call back from one. He was very nice and said the item is not lost, they simply don't know where it is (!?). He said that even after two weeks I should still expect it to be delivered.
Can this be right? Is there even the slightest chance I will get this package? It's been 2 weeks and 2 days since it was scanned into GBLALA
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
GBLALA for over two weeks
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12115
- Joined: 12 Nov 2008, 17:03
- Gender: Male
GBLALA for over two weeks
What's the tracking number?
-
maildope
- Posts: 7
- Joined: 03 May 2018, 09:53
- Gender: Male
GBLALA for over two weeks
lx803652087ca
-
SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12115
- Joined: 12 Nov 2008, 17:03
- Gender: Male
GBLALA for over two weeks
Best guess is that it's stuck in Customs. What's the contents?
-
maildope
- Posts: 7
- Joined: 03 May 2018, 09:53
- Gender: Male
GBLALA for over two weeks
Ice hockey skate blades
-
maildope
- Posts: 7
- Joined: 03 May 2018, 09:53
- Gender: Male
GBLALA for over two weeks
So I just thought I’d check in with RM again as it’s midweek. The story has changed back to “we have never had the item in our possession”. I’ve once again requested a manager’s callback.
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72628
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
GBLALA for over two weeks
There is still a chance that it is stuck in customs, it's unusual but not unheard of to sometimes take 4 weeks to get through. Hopefully thats the case here and eventually you may get it. I'd try and track down a Customs number and give them an earful as well.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
maildope
- Posts: 7
- Joined: 03 May 2018, 09:53
- Gender: Male
GBLALA for over two weeks
Spoke to the manager and he again stated that the item passed through Customs on or around the 17 of April and has been in the possession of RM ever since. However, he setill does not know where it is.
-
maildope
- Posts: 7
- Joined: 03 May 2018, 09:53
- Gender: Male
GBLALA for over two weeks
So I’ve been checking every day, as has the sender. This package arrived from Canada and was received by Royal Mail on 17 April at GBLALA. The status showing on the tracking website has never changed. Until today!!! The status updates at 7:45am this morning, 30 May to: ARRIVED (MDN) AT HEATHROW WORLDWIDE DC
What does this mean?
What does this mean?
-
maildope
- Posts: 7
- Joined: 03 May 2018, 09:53
- Gender: Male
GBLALA for over two weeks
The status updated again on Friday 1 June!!!
It now says:
11:34pm
Item Leaving overseas
Canada
What on earth is going on?
It now says:
11:34pm
Item Leaving overseas
Canada
What on earth is going on?