Dear Customer
The severe weather conditions affecting the country are continuing to disrupt Royal Mail's services today.
Our mails distribution network was disrupted by the wintry conditions last night and this has adversely affected the movement of mail around the country, and hence the availability of mail for delivery today in many parts.
We'll be out delivering and collecting mail today, but only in areas where access is possible and it's safe for our people to do so.
We're doing all we can to maintain services at a near-normal level and would like to apologise to customers whose mail deliveries and collections have been affected by the severe weather conditions.
Please check royalmail.com/serviceupdate for more details of the areas worst affected by the conditions.
Special Delivery Guarantee Suspended
We’re sorry that we are currently unable to guarantee next day delivery of Special Delivery items posted from Thursday 1 March 2018. We continue to accept and prioritise the delivery of Special Delivery items at this time and will reinstate the delivery guarantee as soon as we are confident we can meet this service promise for all customers. We’re really sorry for the inconvenience caused.
Kind Regards,
Royal Mail Customer Services
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Service disruption due to adverse weather
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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Service disruption due to adverse weather
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