Help please - mysterious missing package!

cookalino · Post by **cookalino** » 23 Feb 2018, 18:23

Hello all,

I sold a mobile phone using their pre-paid packaging more than a month ago on 10th Jan. I got proof of posting but whenever I type the barcode into Royal Mail Track & Trace, I get the message 'barcode reference is not valid'. I also called Royal Mail and they told me that they couldn't do anything without a valid barcode number. The barcode starts 'ZZ' and ends 'GB' if that helps.

On the proof of posting it says 'Horizon Certificate of Posting Tracked Returns' (although this wasn't a return). Does this mean anything to anybody?

I asked the recipient (mobile recycling company) and they told me to send in a P58 to Royal Mail. I am trying to fill this in but have no idea which box to tick for 'what service was used' as it was prepaid packaging - could anyone help with this?

Many thanks for reading if you got this far!

Chris

Post by **SpacePhoenix** » 23 Feb 2018, 19:55

Is there a lithium battery in the package, and if there is how is it packed within the package?

cookalino · Post by **cookalino** » 23 Feb 2018, 20:40

I told them at the Post Office that it contained a battery. I believe they put the labels on.

Post by **Snaggletooth** » 24 Feb 2018, 09:28

What Space Phoenix means is, did you put it in a cardboard box within the envelope, or was it just a Jiffy bag or polythene envelope?

With regards the service used, did the envelope / label have a number 1, a number 2 and / or an ‘R’ on it?

cookalino · Post by **cookalino** » 24 Feb 2018, 10:20

Hi,

It was an iphone that I sold so the battery is glued inside the phone. The packaging was cardboard packaging designed specifically for a mobile phone. Unfortunately I can't remember any more than that about the packaging.

Great question about the label - unfortunately I don't have any photo of the label but I can follow this up with the mobile recycling company (O2 recycle) or dig through my letters and see if I have a counterpart. I notice on their website (https://www.o2recycle.co.uk/packaging/) that it says 'r1' on the sample photo. I assume that means first class returns?

Many thanks,

Chris

cookalino · Post by **cookalino** » 24 Feb 2018, 11:58

Good news - just had a breakthrough. I looked back through the email trail and found a copy of the postage label, including the tracking number shown on there - sorry I didn't find this before.

It shows the service as 'Tracked 48'. Could anyone confirm whether this is something that I can fill a P58 in for and if so which service I should tick on the form?

Post by **Snaggletooth** » 24 Feb 2018, 21:31

Have you tried the tracking number in the Tracked 48 label?

cookalino · Post by **cookalino** » 25 Feb 2018, 10:21

Yes, the tracking number is the same one starting 'ZZ' and ending 'GB' that gives me the message 'barcode reference is not valid'. I wonder if this is a generic tracking number for O2 recycle?

Any thoughts on whether I can claim for Tracked 48 on a P58 and which service I should select on the form?

Post by **SpacePhoenix** » 25 Feb 2018, 19:38

cookalino wrote:Yes, the tracking number is the same one starting 'ZZ' and ending 'GB' that gives me the message 'barcode reference is not valid'. I wonder if this is a generic tracking number for O2 recycle?

Any thoughts on whether I can claim for Tracked 48 on a P58 and which service I should select on the form?

That doesn't sound like a Tracked barcode

Post by **TrueBlueTerrier** » 26 Feb 2018, 14:00

ZZ are tracked returns.