I posted an item on the 30th of Aug and have since then thrown away the receipt, is there anyway of re printing this or proving that I sent it. I find it hard to believe that is no way to access the information regarding a sale without the tracking number on the paper receipt. I can tell you where and when it was sent and the address of the recipient, the postage was paid for and printed out via paypal. They have a tracking number on their receipt but it's not a royal mail tracking number and despite it saying track your parcel above it apparently it's for customer use :/.
Needless to say the customer is claiming the package has not arrived and is requesting a refund, i have a sneaking suspicion that because i am not holding the receipt that when i try to claim it as a lost package they will turn round and tell me to get lost because i have no poof i sent it. The package was insured for £185.
Is there anything i can do, paypal told me to take it up with the royal mail and I spoke to someone on the phone line and they just said sorry your tracking number doesn't work so can't help you.
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Lost Receipt
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72626
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Lost Receipt
I am afraid I have to ask the obvious question. You did send it by Royal Mail, didn't you?
As far as I know, we don't have a service that offers £185 insurance. Tracked is £100, and Special Delivery is £250. Both can be tracked on Royal Mail.
Parcel force Express services offer insurance cover of between £100 and £200 http://www.parcelforce.com/help-and-adv ... mpensation" onclick="window.open(this.href);return false; and again they can be tracked by on Royal Mail websites.
Perhaps if you put the tracking number up we MIGHT be able to identify the Company, or the service if its Royal Mail.
As far as I know, we don't have a service that offers £185 insurance. Tracked is £100, and Special Delivery is £250. Both can be tracked on Royal Mail.
Parcel force Express services offer insurance cover of between £100 and £200 http://www.parcelforce.com/help-and-adv ... mpensation" onclick="window.open(this.href);return false; and again they can be tracked by on Royal Mail websites.
Perhaps if you put the tracking number up we MIGHT be able to identify the Company, or the service if its Royal Mail.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
Sir Henry
- Posts: 1316
- Joined: 24 Oct 2014, 00:33
- Gender: Male
Lost Receipt
Is this eBay/paypals global shipping program?
"A third of the world's farmland is now useless due to soil degradation, yet we still keep producing mouths to feed. And what's you answer to that? Energy saving lightbulbs?"