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Royal Mail Send Item To Portugal Instead Of Canada

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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Titanium
Posts: 3
Joined: 04 May 2016, 16:57
Gender: Male

Royal Mail Send Item To Portugal Instead Of Canada

Post by Titanium »

About 10 days ago I sent a watch clasp to Canada via "drop and go" using Royal mail tracked and signed. 5 days ago the tracking said the item has arrived in Portugal and is out for delivery. What happens now? Can I get the clasp back?

Thanks
TrueBlueTerrier
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Joined: 30 Dec 2006, 10:29
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Royal Mail Send Item To Portugal Instead Of Canada

Post by TrueBlueTerrier »

The Portuguese postal system will send it on to Canada. Although rare, compared to how much mail is moved daily, there are processes in place that once they have cleared customs they will be sent on to the correct country.
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