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Deutschepost - UK - last tracked on 5th Feb

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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G3K
Posts: 3
Joined: 07 Feb 2017, 10:16
Gender: Male

Deutschepost - UK - last tracked on 5th Feb

Post by G3K »

Hi All,

I'm new here and tried to find the answers to question before bothering you all but nothing conclusive so would appreciate some of your advice.

I bought a watch from Germany last week, the seller shipped it immediately via Deutschepost, it came into the UK on the 5th to Heathrow but hasn't moved since. Every other item I've bought in the past from Germany clears customs the same day / night and seems to gets delivered the next day.

Are items from within the EU sometimes delayed in customs etc? Any help / advice would be great

This is the tracking number incase it helps: RR204248907DE

Thanks

Justin
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Deutschepost - UK - last tracked on 5th Feb

Post by Snaggletooth »

Yes, items from other EU countries are checked as each country has it's own list of prohibited items. For instance, Germany prohibit lithium batteries from travel in the opposite direction to. Which brings us to...

What powers the watch? Wind-up and kinetic watches should not be a problem, but battery powered watches can be an issue.
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G3K
Posts: 3
Joined: 07 Feb 2017, 10:16
Gender: Male

Deutschepost - UK - last tracked on 5th Feb

Post by G3K »

It's a battery...!

Hoping this won't cause a problem
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Deutschepost - UK - last tracked on 5th Feb

Post by Snaggletooth »

There are a lot of rules about shipping batteries in the international mail. They have to be new, they have to be packaged in a very specific way etc. It might cause a problem. On the plus side, if there was a major problem with it then it probably would have been destroyed at the German end.
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G3K
Posts: 3
Joined: 07 Feb 2017, 10:16
Gender: Male

Deutschepost - UK - last tracked on 5th Feb

Post by G3K »

And guess what was delivered today...!

It didn't track at all on the RM website but it was delivered so I can't complain

Thanks for you help
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