I am really worried as I sent off some very important documents including my original marriage certificate, passport and visa application to the immigration office with a pre-paid for sticker (special delivery guaranteed) for them to be returned to me. They did receive them and sent them to me and when royal mail attempted to deliver them I was not at home so they decided to deliver them to my neighbour! I do't know which neighbour because the writing on the card I received was illegible but thankfully they returned these documents to Royal Mail but their now in the National Return Centre.
I am usually at work during their delivery times and was wondering if, considering this parcel is a special delivery, I would be able to get them back ASAP and ask them to post it to a local post office to be picked up?
Royal Mail staff have not been helpful and keep telling me they should have been delivered! Through tracking my parcel online I can see that they are still at the national return centre. Can someone PLEASE guide me as to what I can do and whom I should contact?
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Special Delivery Guaranteed being "returned to sender"
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AR123
- Posts: 1
- Joined: 09 Nov 2016, 20:03
- Gender: Female
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PBgirl
- Posts: 38
- Joined: 08 Aug 2016, 12:10
- Gender: Female
Special Delivery Guaranteed being "returned to sender"
Have you been to the delivery office and asked....? Well I don't know details who to contact but first of all no specials should be delivered to anyone but the recipient...if not delivered it should have gone back to office and secured ready for you to pick up...tut tut postie
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aposter
- EX ROYAL MAIL
- Posts: 205
- Joined: 23 Feb 2013, 16:21
- Gender: Male
Special Delivery Guaranteed being "returned to sender"
Sounds like the item was delivered to the wrong address and the neighbours that signed for it then realised that it was not intended for them and sent it back as not at this address, or it was delivered to neighbour 
and they decided they had waited long enough for the op to collect and RTS'd it.
If the OP as a tracking number they should be able to see the name of the person that signed for it and work out who the neighbour was and see what happened. Or a visit to the DO and a word with the manager, again with the tracking number.
and they decided they had waited long enough for the op to collect and RTS'd it.If the OP as a tracking number they should be able to see the name of the person that signed for it and work out who the neighbour was and see what happened. Or a visit to the DO and a word with the manager, again with the tracking number.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Special Delivery Guaranteed being "returned to sender"
If it is definitely at the National Returns Centre then you need to fill in and send a P58inland form (this is probably the up to date one: http://www.royalmail.com/business/sites ... rm-P58.pdf" onclick="window.open(this.href);return false;). Royal Mail have to be very careful about making sure such documents get to the correct person, but if you fill this in they will hopefully take that as sufficient proof to send the item on to you.AR123 wrote: Through tracking my parcel online I can see that they are still at the national return centre. Can someone PLEASE guide me as to what I can do and whom I should contact?
It is normally possible to have items sent to a Post Office for collection for an additional charge but I would think Royal Mail would be reluctant to do that in this case, given the contents of the package and the security implications.