RM's antiquated and useless redelivery services

[widewind]

This is a bit of a rant.


I had an item meant to be on the way and should of arrived last Tuesday. I am still not sure if it were sellers late posting or RM. Anyway I happen to be out last Friday and typical, RM tried to deliver it and left a red card.

I call on Saturday and asked for a redelivery. I was told the earliest is Tuesday. I said can't you do Monday and RM said, they can't as the order gets put through on Monday for Tuesday. I said that is ridicules, sorting offices are open on Sunday sorting mail, why can't they pencil it in for Monday. Lady said they can't and the people responsible are not in on Sunday.

So I reluctantly agree to Tuesday. Today, I waited in all morning until about 2pm. I would of expected the item to be redelivered between about 8pm and 1pm, as that's when I get most of my mail. So called RM to check that the redelivery were put through correctly. The adviser said it was. About 13:50 and still no delivery. I had to go out as I wasted enough time with useless RM. So called again not please and said do you know when it will be here. Lady then informs me it could be between 8am and 6pm. I said that is ridicules and not helpful at all to anyone. I said can't you track the driver and see where he maybe. Adviser said no. I said all other couriers and mail services, you can track where the driver is on his round and even tells you how long before you are likely to receive your items. Adviser said RM doesn't have that option or do the vans have GPS but RM will hopefully update or something.

I said, I will hold on a bit longer but must go out soon. This is unacceptable in this day age when, all others have the ability to check where driver is and let you know how long it may take. Said as well, hope it turns up by about 6pm as I will be well back by then.

Still nothing so I had to go and it were 14:07pm by time I left. I got back about 15:30pm and when got inside, another red card. The red card said, 14:14pm. I was so annoyed that they turned up 7 min after I left. I could not believe it. I were and still am so annoyed at the useless service from RM and there lack of flexibility.

I called back really not happy. Had to make arrangement for another redelivery.

Were told it takes two days just to do a redelivery. Not pleased at all and this is too slow, needs to change.

RM need to sort themselves out, update and offers what others offer. People are working or out and RM are so useless and not helpful by not offering any of what I said above.

Two days to arrange a redelivery and only Tuesday the earliest is not acceptable in my view. Also 3 delivery attempts and return to sender is not on.

[IcanthelpthewayIam]

couriers generally deliver around a hundred or so items per day, a postman is considerably more anything between 1000 items to 5000 items depending on their size of round is not uncommon,

because of the number of items we cannot give you a time for delivery, if the sender didn't pay for a special delivery before 1 (or 9am) then you need to expect the delivery any time of the day

sorting offices are not generally open sunday, I don't know whee you got that info, also don't know where you got the only 3 redelivery attempts that's also wrong, you get as many upto the retention period of the item of mail as requested, so if sent first class not recorded as many as you request in 18 days

going by your previous posts on what you believe royal mail shoild and shouldn't do I think you really should have reality check on what royal mails services actually are and if your not happy with them, which you clearly haven't been and in my opinion unreasonably so, then pay more for a service for a company who will provide the service you want, though please expect to pay a far greater sum for such a service

[widewind]

This item is to large to fit through the letter box so is a van job. I am the recipient, not the sender. It's standard RM I believe.

I see many RM vans driving up down my road in the morning and they come and go. Surely a typical RM van won't have anything like a 1000 parcel, packets like you say? Can't be any worse that a regular courier.

The sorting office is open operating for sorting mail for Monday and rest of the week I believe. I know the sorting office is not open to public on a Sunday but that's not what I meant.

The adviser told me that on the phone yesterday, that it's 3 delivery attempts before the item is returned to sender.

As a customer, I have a right to complain about poor services and royal mail is not up to par with other mail firms. RM need some serious updating.


Here is a video from DPD, who I have had items delivered to me before BTW, who use a tracking systems I said about in my OP. Forget the app it's the tracking of where the driver, parcel is I am talking about. RM need this and it can be implement on the regular deliveries or redelivery’s


DPD 'Follow My Parcel' - 15 Minute Delivery Slot - See your order on a map in real time

[NewPostieUK]

Looks to me like you get angry because you order things, keep going out then blame Royal Mail for trying to deliver.

You probably don't live on my walk, but if you did, some points:

My Delivery Office is closed Sundays, completely. No work is done there on a Sunday.

I start at 9:30 and often work past 4:00pm. Larger parcels are often left til last, so 4pm isn't unusual. Why you would wait in until 2:00pm or
"would of expected the item to be redelivered between about 8pm and 1pm" I don't know.

I deliver 1000's letters and maybe 100 parcels (large and small) to 800 houses spread over two towns every day. The only time I know where I'll be is when I get Special Deliveries (1:00PM guaranteed) I know I'll be there before 1:00pm.

On really busy days, I may get help with delivering parcels. The person helping may start before me or work in the evenings, hence you could get a delivery at virtually any time. If this is no good for you, you need to use Guaranteed services such as 9:00am or 1:00pm Specials.

People who keep arranging redeliveries then aren't in are a pain..

[IcanthelpthewayIam]

Yes those vans can have over 1000 items in them, you keep calling the other courier firms mail firms, they don't deliver mail, as well as parcels and packets we deliver mail, they won't for a variety of reasons, royal mail delivery tens of millions of items a day, where as d2d does that in a year, because they deliver far far less items they can afford to give a better service to individual items, due to the sheer scale of items royal mail deliver it would be prohibitively expensive to do the same

you are not receiving a poor service, you are getting exactly the service royal mail advertises it does, nothing has gone wrong redelivery happened exactly when you were told it would

if you want a service like dpd offers get the sender to send it via dpd,

[TrueBlueTerrier]

I see many RM vans driving up down my road in the morning and they come and go. Surely a typical RM van won't have anything like a 1000 parcel, packets like you say? Can't be any worse that a regular courier.

Incorrect. Royal mail saw it as inefficient to make two visits to an address. So since 2010 the vast majority (over 99%) of vans now deliver letters at the same time as parcels. Although when the parcel is large they may deliver that after delivering letters/

The sorting office is open operating for sorting mail for Monday and rest of the week I believe. I know the sorting office is not open to public on a Sunday but that's not what I meant.

Mail Centres (Sorting Offices) don't do redeliveries, the local Delivery Offices' Callers Office does. You can't rearrange delivery for 48 hours to ensure the item has ben returned to the correct office and has been documented correctly.

As a customer, I have a right to complain about poor services and royal mail is not up to par with other mail firms. RM need some serious updating.

You do. However, complaining on here does NOTHING, we are not an official site, we are a bunch of posties working in our down time to try and help customers, free of charge I might add.

Here is a video from DPD, who I have had items delivered to me before BTW, who use a tracking systems I said about in my OP. Forget the app it's the tracking of where the driver, parcel is I am talking about. RM need this and it can be implement on the regular deliveries or redelivery’s

No it can't DPD don't deliver letters at the same time as parcels, and also because RM offer different products with different timescales it would be virtually impossible to give upwards of 1000 address in an area covering maybe 1 or 2 Square miles an acurate ETA.

[widewind]

Looks to me like you get angry because you order things, keep going out then blame Royal Mail for trying to deliver.

You are 100% wrong I’m afraid. This is the first time in a while I have had to use redelivery but is a very frustrating experience, as above in OP and RM have got worse.

I start at 9:30 and often work past 4:00pm. Larger parcels are often left til last, so 4pm isn't unusual. Why you would wait in until 2:00pm or
"would of expected the item to be redelivered between about 8pm and 1pm" I don't know.

Where I live, my mail for some time has been delivered between 8am to about 1pm and that includes packets or parcels to big to fit through my letter box. I think I know when Mail is delivered in my area as I see it everyday.

People who keep arranging redeliveries then aren't in are a pain.

Read my OP again. I had to go out because RM were late then they turned up few min later. Almost like they knew when I left. Also RM is a pain because they would not arrange redelivery for Monday, which was more convenient. 2 days is too long when you call on a Saturday.

[widewind]

Incorrect. Royal mail saw it as inefficient to make two visits to an address. So since 2010 the vast majority (over 99%) of vans now deliver letters at the same time as parcels. Although when the parcel is large they may deliver that after delivering letters/

I can assure you, RM where I live make more than one van trip delivering packets and parcels on my road. Not to the same address though. I have been told by RM they deliver things like that, as they come into the sorting office.

Mail Centres (Sorting Offices) don't do redeliveries, the local Delivery Offices' Callers Office does. You can't rearrange delivery for 48 hours to ensure the item has ben returned to the correct office and has been documented correctly.

Well OK my sorting office must do the van deliveries as well but 48 hours is too long for redelivery even if it's for the reasons you state.

However, complaining on here does NOTHING, we are not an official site, we are a bunch of posties working in our down time to try and help customers, free of charge I might add.

I know that but I'm sure RM read this forum. It's a pity RM don't have there own forum as I would post there as well but then RM won't like all the complaints. That is why sites like this exist. http://www.reviewcentre.com/reviews80025.html" onclick="window.open(this.href);return false;

No it can't DPD don't deliver letters at the same time as parcels, and also because RM offer different products with different timescales it would be virtually impossible to give upwards of 1000 address in an area covering maybe 1 or 2 Square miles an acurate ETA.

I still think RM should do something like that but simpler. They can put GPS in the vans and at least have that info available to RM customer services, to check on, if a customer calls. Just a shame most packets, parcels are not fully tracked like myhermes do by default. Would save a lot of hassle and for lost or stole packets.

[TrueBlueTerrier]

Incorrect. Royal mail saw it as inefficient to make two visits to an address. So since 2010 the vast majority (over 99%) of vans now deliver letters at the same time as parcels. Although when the parcel is large they may deliver that after delivering letters/

I can assure you, RM where I live make more than one van trip delivering packets and parcels. Not to the same address though. I have been told by RM they deliver things like that, as they come into the sorting office.

Assure all you like I work for Royal Mail, I know they don;t deliver things "As they come into the office". They should and usually deliver everything that day. You will also see a postman with 1 bag, or 2 on a trolley, or even 1 Big trolley - this isn't what they just deliver, they have to refill up to 8 - 12 times a day for the pouch deliveries.

Mail Centres (Sorting Offices) don't do redeliveries, the local Delivery Offices' Callers Office does. You can't rearrange delivery for 48 hours to ensure the item has ben returned to the correct office and has been documented correctly.

Well OK my sorting office must do the van deliveries as well but 48 hours is too long for redelivery even if it's for the reasons you state.

Desn't matter what you or my opinion is, its Royal Mail Policy. I'd address your complaints to them rather than us Posties who can't do anything about it.

However, complaining on here does NOTHING, we are not an official site, we are a bunch of posties working in our down time to try and help customers, free of charge I might add.

I know that but I'm sure RM read this forum. It's a pity RM don't have there own forum as I would post there as well but then RM won't like all the complaints. That is why sites like this exist. http://www.reviewcentre.com/reviews80025.html" onclick="window.open(this.href);return false;

No - its banned on Royal Mail computers. We are too militant for them

No it can't DPD don't deliver letters at the same time as parcels, and also because RM offer different products with different timescales it would be virtually impossible to give upwards of 1000 address in an area covering maybe 1 or 2 Square miles an acurate ETA.

I still think RM should do something like that but simpler. They can put GPS in the vans and at least have that info available to RM customer services, to check on, if a customer calls. Just a shame most packets, parcels are not fully tracked like myhermes do by default. Would save a lot of hassle and for lost or stole packets.

GPS won't help, my first and last delivery points are less than a mile apart by road, but it still takes me 4 - 5 hours to get round it. Thats without diverting to do time sensitive deliveries.

[marie]

as one who deals with the online redelivery requests

YES, if you go through customer service it will indeed be a 48 hour turnover before your item can be redelivered

if YOU want your item to be delivered by a certain time, then , you have to pay for that privilege - "timed delivery"

"3 attempts at redelivery, then RTS" - utter nonsense - THAT is the policy of amazon own deliveries.

(last week - customer who "stock piles" all her parcels throughout the week, always phones the D.O. on a Thursday, and says "I'll be in tomorra, send me stuff up~" - a whole weeks worth - filled in the redelivery form, and duly sent up the 16 various items accumulated by her throughout the week (it was a quiet week for her) - Our posties official finish time is 2.45 as she has been informed previously - anyhoo, she phones the D.O. on day of her delivery about 12pm - "sorry, I had to go out , send it back again tomorra" - and out again it did indeed go. )

nobody likes waiting about all day, for anything - but its not our fault R.M. have set starting and finishing times later and later throughout the years - we don't make the rules, we just have to follow them.

[TrueBlueTerrier]

Just a shame most packets, parcels are not fully tracked like myhermes do by default. Would save a lot of hassle and for lost or stole packets.

Here is a comparison for you http://www.royalmailgroup.com/strategy- ... eting-mail" onclick="window.open(this.href);return false;

We handled around 120m parcels in the month of December alone

Hermes https://www.hermesworld.com/en/press/pr ... 12736.html" onclick="window.open(this.href);return false;

Hermes, the consumer delivery specialist, has confirmed that it enjoyed its busiest and most efficient peak season to date. Throughout December the delivery firm processed 30.3 million parcels

So we handled 4 times more parcels than Hermes and delivered 80 Million to 150 million letters and cards per day at the same time.

Of course we do offer a myriad of tracked services as well, it all depends on what the person paying the bill wants to pay.

[NewPostieUK]

I think I know when Mail is delivered in my area

Obviously you don't, as

I had to go out because RM were late then they turned up few min later

I can assure you, RM where I live make more than one van trip delivering packets and parcels on my road.

There are many possible reasons for that. What has that got to with anything? There is probably more than duty covering your street. Also, a posty might deliver
letters then go back with a large packet. He might go earlier with a 1pm special, then go again later with the regular mail. On a busy day parcels might be left back at the office and someone else might deliver them, at any time.

I have been told by RM they deliver things like that, as they come into the sorting office.

That is absolute rubbish. And it's Delivery office not Sorting Office.

They can put GPS in the vans and at least have that info available to RM customer services, to check on, if a customer calls.

Most vans have it already. What's that going to prove? The van is at 1 The Close at 10am? That is meaningless.

RM were late

Late for what? Was it a 9am or 1pm special? Those are the only two services that have to be done by any particular time.

[widewind]

I think I know when Mail is delivered in my area

Obviously you don't, as

I had to go out because RM were late then they turned up few min later

I can assure you, RM where I live make more than one van trip delivering packets and parcels on my road.

There are many possible reasons for that. What has that got to with anything? There is probably more than duty covering your street. Also, a posty might deliver
letters then go back with a large packet. He might go earlier with a 1pm special, then go again later with the regular mail. On a busy day parcels might be left back at the office and someone else might deliver them, at any time.

Please don't twist what I said. Most of my mail is delivered between them times. The item that were late, is the first redeliver attempt as it was not redelivered between the usual times. Yes RM said on the phone between 8am and 6pm as said in my OP. All other packets, parcels have be delivered between 8am and 1pm. So yes I do know my mail thank you and when it gets here.

It must have been really bad luck that I waited until just after 2pm and when I have to leave, go out because of the lateness, RM turn up.

All places are different and just because you maybe punctual, don’t mean other are or are not

[widewind]

Just a shame most packets, parcels are not fully tracked like myhermes do by default. Would save a lot of hassle and for lost or stole packets.

Here is a comparison for you http://www.royalmailgroup.com/strategy- ... eting-mail" onclick="window.open(this.href);return false;

We handled around 120m parcels in the month of December alone

Hermes https://www.hermesworld.com/en/press/pr ... 12736.html" onclick="window.open(this.href);return false;

Hermes, the consumer delivery specialist, has confirmed that it enjoyed its busiest and most efficient peak season to date. Throughout December the delivery firm processed 30.3 million parcels

So we handled 4 times more parcels than Hermes and delivered 80 Million to 150 million letters and cards per day at the same time.

Of course we do offer a myriad of tracked services as well, it all depends on what the person paying the bill wants to pay.

Didn’t whistler I think it is, used to deliver letters in London and some other big city’s?


Yes but them tracked services are quiet expensive as myhermes includes tracking it, in the price you pay. Even £1.10 for signed for is expensive. Problem is though, many sellers used the standard RM services or signed for.

[widewind]

as one who deals with the online redelivery requests

YES, if you go through customer service it will indeed be a 48 hour turnover before your item can be redelivered

If only thay had told me that at RM customer services.

"3 attempts at redelivery, then RTS" - utter nonsense - THAT is the policy of amazon own deliveries.

I just found this over on RM website but it says 18 days. https://www.royalmail.com/personal/rece ... ivery/book" onclick="window.open(this.href);return false;

We will hold it for 18 calendar days before returning to the sender - the Redelivery date needs to be within 18 calendar days of the first delivery attempt.

(last week - customer who "stock piles" all her parcels throughout the week, always phones the D.O. on a Thursday, and says "I'll be in tomorra, send me stuff up~" - a whole weeks worth - filled in the redelivery form, and duly sent up the 16 various items accumulated by her throughout the week (it was a quiet week for her) - Our posties official finish time is 2.45 as she has been informed previously - anyhoo, she phones the D.O. on day of her delivery about 12pm - "sorry, I had to go out , send it back again tomorra" - and out again it did indeed go. )

nobody likes waiting about all day, for anything - but its not our fault R.M. have set starting and finishing times later and later throughout the years - we don't make the rules, we just have to follow them.

No wonder items are late, when sellers like that are hoarding the items you buy and send out days later, while telling buyers, they have sent your items