Domestic post via Heathrow DC?

deneboulton · Post by **deneboulton** » 15 Feb 2016, 21:27

Hello,

I was hoping one of you knowledgable guys would know if it is normal that a parcel I sent within the UK to be delivered domestically (so remaining in the UK) would supposedly go via Heathrow Worldwide DC?

This seems odd to me since the parcel is not international; to be delivered to London from Cambridge, the item was sent via First Class Signed For, and was last seen "arriving" at Heathrow 5 days ago according to track and trace.

Thanks in advance.

Post by **TrueBlueTerrier** » 16 Feb 2016, 12:42

It may have been misrouted and if so it will be on its way to the intended recipient. The thing is with 1st Class sign for is that it is only scanned on delivery, by all rights it shouldn't have been scanned at Heathrow. Give it a few more days.

If you want to post the tracking number on here if there are any further questions, the only identifying detail it will give is the Post Office it was sent from we won't know your real address or the one it's going to.

deneboulton · Post by **deneboulton** » 16 Feb 2016, 20:20

TrueBlueTerrier wrote:If you want to post the tracking number on here if there are any further questions, the only identifying detail it will give is the Post Office it was sent from we won't know your real address or the one it's going to.

Thank you for the response, the tracking number is KX754088035GB - http://www.royalmail.com/portal/rm/trac ... 54088035GB" onclick="window.open(this.href);return false;

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 16 Feb 2016, 22:38

What were the exact contents of the item?

deneboulton · Post by **deneboulton** » 16 Feb 2016, 23:14

zx135 wrote:What were the exact contents of the item?

Just collectables, nothing exciting.

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 17 Feb 2016, 07:35

deneboulton wrote:
zx135 wrote:What were the exact contents of the item?
Just collectables, nothing exciting.

what do you mean by collectibles?

deneboulton · Post by **deneboulton** » 17 Feb 2016, 09:54

zx135 wrote:
deneboulton wrote:
zx135 wrote:What were the exact contents of the item?
Just collectables, nothing exciting.
what do you mean by collectibles?

Usually stuff like toys, trading cards and the like.

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 17 Feb 2016, 10:14

I'm not asking like, I am asking specifically what is in this parcel? as depending on the exact contents that could explain why it went to heathrow

swindonandy · Post by **swindonandy** » 17 Feb 2016, 10:21

zx135 wrote:I'm not asking like, I am asking specifically what is in this parcel? as depending on the exact contents that could explain why it went to heathrow

ZX, perhaps you could explain to us what procedure would direct an item to HWDC dependant on the contents because form inside the system I do not see a process to tell what is inside the item or for a PO to notify an item "should be sent to HWDC because of the contents"

A miss-sort to HWDC of a barcoded item would likely result in a scan there due to the high levels of automation at HWDC. This would then be corrected via normal means.

The contents are irrelevant.

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 17 Feb 2016, 13:08

swindonandy wrote:
zx135 wrote:I'm not asking like, I am asking specifically what is in this parcel? as depending on the exact contents that could explain why it went to heathrow
ZX, perhaps you could explain to us what procedure would direct an item to HWDC dependant on the contents because form inside the system I do not see a process to tell what is inside the item or for a PO to notify an item "should be sent to HWDC because of the contents"

A miss-sort to HWDC of a barcoded item would likely result in a scan there due to the high levels of automation at HWDC. This would then be corrected via normal means.

The contents are irrelevant.

The contents are not irrelevant, if it's a no fly or item prohibited in the post it may have been sent to heathrow whilst on its way to Belfast

Post by **TrueBlueTerrier** » 17 Feb 2016, 13:35

In those cases though they normally have a "No fly" status.

ON ITS WAY TODO NOT FLY - NRC HEATHROW WORLDWIDE DC

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 17 Feb 2016, 14:36

TrueBlueTerrier wrote:In those cases though they normally have a "No fly" status.

ON ITS WAY TODO NOT FLY - NRC HEATHROW WORLDWIDE DC

unfortunately we can't tell that in this occasion as the tracking number isn't working on trackdetails

Post by **TrueBlueTerrier** » 17 Feb 2016, 14:47

Its working for me, and on the PF one as well, I get the same status as "deneboulton" posted. The item is Recorded as well, going by the number, so there won't be any more scans till delivery is attempted.

My advice to the sender is to contact Royal Mail direct or by Web Form, it will at least register a complaint.

deneboulton · Post by **deneboulton** » 17 Feb 2016, 21:29

Interesting information, thanks guys.

I shall use the web form as suggested.