Hi,
I ordered a rare bespoke wooden box from america and the sender used USPS to ship it across to the UK. I have been tracking my order since the 23rd November and it eventually arrived at Heathrow airport on the 29th November, however since then I have heard absolutely nothing, the USPS tracking states that it has departed from Heathrow, but after contacting customs and royal mail today (16/12/2015) they have not received the package. The royal mail representative I spoke to on the phone told me that it may be being sent back to the sender and that there is nothing I can do about it. My USPS tracking code is: LZ655333769US
and I have no idea what to do or what's actually going on, any help would be much appreciated.
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Is my package being sent back to the sender ? :S
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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Monksey91
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Postie45
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Re: Is my package being sent back to the sender ? :S
there are big delays (up to 4-6 weeks) processing mail at customs at heathrow, so your package is probably still being held there.
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TrueBlueTerrier
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Re: Is my package being sent back to the sender ? :S
I think like other customers who have been asking yours is also caught in the Christmas backlog. I've checked 3 tracking sites:
RM: no record
USPS. Arriving at the USPS sort facility at Heathrow. They then will have passed it to customs.
International Site: Also no trace.
From that I would say its definitely stuck in customs, the good thing is when the release it delivery will be within a matter of 1 - 2 days based on past experience.
RM: no record
USPS. Arriving at the USPS sort facility at Heathrow. They then will have passed it to customs.
International Site: Also no trace.
From that I would say its definitely stuck in customs, the good thing is when the release it delivery will be within a matter of 1 - 2 days based on past experience.
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