I have to confess woeful ignorence of what happens to mail once Royal Mail collects it from me.
Normally they collect about 11.30 on a saturday and the international tracked & signed are showing up as scanned and on their way to Heathrow by evening. I had a bag collected yesterday by a driver who seemed a bit hazy about what he was doing (my regular driver is on hoiday). There were 11 items in the sack - 10 Int Tracked & Signed and one UK special delivery. As of today not a single one appears to have been scanned.
All the usual paperwork from my dispatch book was in the sack.
Ive never encountered this before and am very worried because it looks like the entire sack has been misplaced or forgotten about.
I assume they would go to the local sorting office and then to a mail mail centre (I live in Manchester M16) and thence to Heathrow.
11 items may not seem a lot to be worried about but I am a very small business and cannot afford to lose all these items (they are OOAK and cant be duplicated) and refund all my customers.
Really worried as Royal Mail cust services does not open til tomorrow.
Happened once before with a batch that was taken to the post office late on a saturday and they didnt show up as scanned til monday.
I realise the members here are not Royal Mail per se but employees but can anyone suggest what may have happened to cause this unusual delay?
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SACK OF INTERNATIONAL TRACKED & SIGNED NOT SCANNING
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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biglouis
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Snaggletooth
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Re: SACK OF INTERNATIONAL TRACKED & SIGNED NOT SCANNING
It appears that the Track & Trace part of Royal Mail's website is not working, so it might just be a problem with that rather than a problem with your parcels.