Firstly, thank you to all you staff who give your personal time so freely to help us. Especially with Xmas around the corner.
I posted a small parcel signed for second class to Doncaster. I emailed him with tracking number and date of posting. BZ324026853GB
This is latest info.
Status: We have your item
We have tried to deliver your item from our HATFIELD (DN) Delivery Office before 15:02 on 23/10/14 and we have left a while you were out card.
There are instructions on the card on how to collect your item or arrange a Redelivery.
Last update: 23 October 2014, 03:02pm
However, The recipient has never contacted me asking status of parcel. I asked him by email (as no phone) if item received? This was around 10 days ago, with no reply.
I don't know why no reply, I hope he is ok and not in hospital, or worse.
The thing I do not understand is why the parcel has not been returned to me, and still showing as "We have your parcel"? Any ideas please, or should I wait a few more days?
I thought I would ask here first, (rather than CS) as you have always been so helpful before.
Thank you again,
Kind regards, Rob
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Lost? 2nd class signed 21st Oct. RM status We have your item
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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sholland
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IcanthelpthewayIam
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Re: Lost? 2nd class signed 21st Oct. RM status We have your
Items are held at the delivery office for 18 days before being returned to sender that's why the tracking info has not changed yet
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TrueBlueTerrier
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Re: Lost? 2nd class signed 21st Oct. RM status We have your
It could be that the customer has collected it but for some reason the scan failed and did not update the system.
If you have had no answer from your emails, and the status doesn't change soon then I would say they have the item.
If you have had no answer from your emails, and the status doesn't change soon then I would say they have the item.
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clashcityrocker
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Re: Lost? 2nd class signed 21st Oct. RM status We have your
18 days would have been up about 11/11.zx135 wrote:Items are held at the delivery office for 18 days before being returned to sender that's why the tracking info has not changed yet
Is it possible they have gone away on holiday for a month or two and have a mail retention in place for the duration of their absence from home?
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IcanthelpthewayIam
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Re: Lost? 2nd class signed 21st Oct. RM status We have your
yeah missed that thought it was november not octoberclashcityrocker wrote:18 days would have been up about 11/11.zx135 wrote:Items are held at the delivery office for 18 days before being returned to sender that's why the tracking info has not changed yet
Is it possible they have gone away on holiday for a month or two and have a mail retention in place for the duration of their absence from home?
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sholland
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Re: Lost? 2nd class signed 21st Oct. RM status We have your
Hi all, been away from pc.
THANK YOU for all the useful information.
I will wait and see what happens.
Kind regards, Rob
THANK YOU for all the useful information.
I will wait and see what happens.
Kind regards, Rob