Royal Mail no longer responsible for just about anything!!

trevhagl · Post by **trevhagl** » 10 Mar 2014, 16:57

I sent a parcel with £38 worth of CDs in November last year, which went missing but they only paid out a £3.60 book of stamps because they said i didn't have the right proof of posting - yet the one i supplied (a receipt as it turns out) was the one i asked for from their own postmaster (at least I thought it was their own! Read on…) .

They asked me to print off every CD (contained in the parcel ) from internet sites in order to ‘prove the value’ (which I did, thinking they would then grant me compensation) .

They then reverted back to the “invalid proof of posting” excuse , so i went through 4 stages of complaint , and finally , an “independent” adjudicator called POSTRS found in their favour because - get this - the Post Office is NOT part of the Royal Mail !! Yes , that’s right - any mistake - in fact presumably anything at all – that happens within a branch of the Post Office gives carte blanche to Royal Mail to weasel out of paying compensation!

This is the way they treat a customer who spends 1,000’s of pounds a year with them. It is frightening to think a once great institution has been privatised and driven into the ground like this, with the customer service of a local loan shark or dodgy insurance company. God help the employees if this is the way they treat their customers

trevhagl · Post by **trevhagl** » 10 Mar 2014, 17:01

I sent a parcel with £38 worth of CDs in November last year, which went missing but they only paid out a £3.60 book of stamps because they said i didn't have the right proof of posting - yet the one i supplied (a receipt as it turns out) was the one i asked for from their own postmaster (at least I thought it was their own! Read on…) .

They asked me to print off every CD (contained in the parcel ) from internet sites in order to ‘prove the value’ (which I did, thinking they would then grant me compensation) .

They then reverted back to the “invalid proof of posting” excuse , so i went through 4 stages of complaint , and finally , an “independent” adjudicator called POSTRS found in their favour because - get this - the Post Office is NOT part of the Royal Mail !! Yes , that’s right - any mistake - in fact presumably anything at all – that happens within a branch of the Post Office gives carte blanche to Royal Mail to weasel out of paying compensation!

This is the way they treat a customer who spends 1,000’s of pounds a year with them.

Post by **Lounge Lizard** » 10 Mar 2014, 19:29

Royal Mail are no longer the only company doing parcels so maybe you could take your business elsewhere.

Sidley · Post by **Sidley** » 10 Mar 2014, 20:07

Trev HAGL does indeed spend a f***ing fortune on postage. Sorry that you seem to have been dumped on Trev. Try taking it up with the CEO, if for no other reason than to piss her off. Or you could try customer services twitter https://twitter.com/RoyalMail" onclick="window.open(this.href);return false;

I'm sure they'd love having their shitty laundry aired in public.
Best,
Sidley

hans solo · Post by **hans solo** » 10 Mar 2014, 21:47

Pinky 1 · Post by **Pinky 1** » 10 Mar 2014, 22:04

trevhagl wrote:
This is the way they treat a customer who spends 1,000’s of pounds a year with them. It is frightening to think a once great institution has been privatised and driven into the ground like this, with the customer service of a local loan shark or dodgy insurance company. God help the employees if this is the way they treat their customers

............... and didn't your local postie tell you this was going to happen if we were privatised ?
Hate to say we told you so, but, we told you so.

Tman · Post by **Tman** » 11 Mar 2014, 08:01

Within certain sections of the population mail fraud seems to be almost a full-time occupation, so do you really think RM is going to pay out if the documentation isn't adequate?
Blame shady Ebay buyers and sellers for that one, rather than privatisation.

Post by **TrueBlueTerrier** » 11 Mar 2014, 08:21

There is also an issue of personal responsibility.

You took a gamble/advice and sent £38 worth of stuff by a service that only compensates a maximum of £20 or 6 x 1st class stamps with basic evidence (which it appears what you provided). Nothing wrong in that at all, but you have to make sure you are aware of all the issues that affect that decision.

Even Royal Mail can't claim 100% delivery of all items and even though its probably nearer 99.9% it still means there is a risk (as there is in anything anyone does) and I would always suggest "Hoping for the best" is never as good as "Planning for the worst"

The table of compensation/service can be found here http://www.royalmail.com/personal/help- ... loss-items" onclick="window.open(this.href);return false; which incidentally came in before privatisation

Post by **TrueBlueTerrier** » 11 Mar 2014, 08:28

2 threads merged

trevhagl · Post by **trevhagl** » 11 Mar 2014, 15:00

Tman wrote:Within certain sections of the population mail fraud seems to be almost a full-time occupation, so do you really think RM is going to pay out if the documentation isn't adequate?
Blame shady Ebay buyers and sellers for that one, rather than privatisation.

the issue is i was given the wrong proof of posting , but even that proves i sent it!!

yes i know there are ebay fraudsters (blame paypal rules) , but i actually had proof i sent it

trevhagl · Post by **trevhagl** » 11 Mar 2014, 15:04

TrueBlueTerrier wrote:There is also an issue of personal responsibility.

You took a gamble/advice and sent £38 worth of stuff by a service that only compensates a maximum of £20 or 6 x 1st class stamps with basic evidence (which it appears what you provided). Nothing wrong in that at all, but you have to make sure you are aware of all the issues that affect that decision.

Even Royal Mail can't claim 100% delivery of all items and even though its probably nearer 99.9% it still means there is a risk (as there is in anything anyone does) and I would always suggest "Hoping for the best" is never as good as "Planning for the worst"

The table of compensation/service can be found here http://www.royalmail.com/personal/help- ... loss-items" onclick="window.open(this.href);return false; which incidentally came in before privatisation

yes, compensation limit that was only reduced last year , but yes it is up to the buyer if he pays £1.10 extra to be covered for the same level he would be last year.
god bless privatisation eh?
my issue is that Royal Mail are now trying anything to get out of paying even the £20 compensation, including not even being responsible for those who take their customers money!

trevhagl · Post by **trevhagl** » 11 Mar 2014, 15:05

Pinky 1 wrote:
trevhagl wrote:
This is the way they treat a customer who spends 1,000’s of pounds a year with them. It is frightening to think a once great institution has been privatised and driven into the ground like this, with the customer service of a local loan shark or dodgy insurance company. God help the employees if this is the way they treat their customers
............... and didn't your local postie tell you this was going to happen if we were privatised ?
Hate to say we told you so, but, we told you so.

i didn't even need to ask the local postie what would happen , i KNEW it would go downhill both for customers and staff , but i had no idea they would be this bad

trevhagl · Post by **trevhagl** » 11 Mar 2014, 15:06

Lounge Lizard wrote:Royal Mail are no longer the only company doing parcels so maybe you could take your business elsewhere.

not feasible under 1kg . But over 1kg they have totally priced themselves out of business anyway

trevhagl · Post by **trevhagl** » 11 Mar 2014, 15:08

Sidley wrote:Trev HAGL does indeed spend a f***ing fortune on postage. Sorry that you seem to have been dumped on Trev. Try taking it up with the CEO, if for no other reason than to piss her off. Or you could try customer services twitter https://twitter.com/RoyalMail" onclick="window.open(this.href);return false;

I'm sure they'd love having their shitty laundry aired in public.
Best,
Sidley

haha yes i am sure they do ... my aim is to get the £20 worth in publicity if nothing else!

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