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Lost Parcel
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Bevmulroney
- Posts: 1
- Joined: 24 Dec 2013, 10:05
- Gender: Female
Lost Parcel
I don't know if I am on the right site but I need help in tracking a parcel sent to Kelvin street, I collected a parcel on the 19th thinking there was 3 items in, unfortunately when I opened it there was only 2!!! So my question is did the company send 2 separate parcels and I was only given one?? I have the tracking number as when I contacted the company who sent them they advised all 3 items where sent at the same time. Thanks
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newtimes
- EX ROYAL MAIL
- Posts: 595
- Joined: 16 Feb 2012, 14:10
- Gender: Male
Re: Lost Parcel
A tracking number relates to one parcel, not to how many items are in the parcel.Bevmulroney wrote:I don't know if I am on the right site but I need help in tracking a parcel sent to Kelvin street, I collected a parcel on the 19th thinking there was 3 items in, unfortunately when I opened it there was only 2!!! So my question is did the company send 2 separate parcels and I was only given one?? I have the tracking number as when I contacted the company who sent them they advised all 3 items where sent at the same time. Thanks
What I understand from your post is you got one parcel and when you opened it there were only two items.
How many parcels were sent, one or two.
If there is a second parcel ask for that tracking number.
If there was only one parcel then inform the company there were only two items in it and ask for the third item to be sent.
There are certain laws "What do the distance selling regulations cover? http://www.adviceguide.org.uk/england/c ... _cover.htm
The company has duty to insure you receive all the items you have paid for. I am assuming that you have phurchased an item from the company.