LOST SPECIAL DELIVERY ITEM!!

[JayMidds]

I sent my passport using Special Delivery to the Vietnam Embassy on 06/06/13.

I called the embassy today and they have not received it.

I also checked 'track and trace' on the Royal Mail website and all it says is........
"We have your item. Item ZX*********GB was posted at 34 Padgate Lane WA1 3RU on 06/06/13 and is being progressed through our network for delivery.

Today, the Postmaster at my local Post Office showed me proof that my item was collected from his Post Office on the day that i sent it.

How often do Special Delivery items get lost and how likely am i to receive compensation (£75 for a replacement passport, £93 visa fee, and £6.22 Special Delivery charge).

This has really upset me!!!

[TrueBlueTerrier]

We have no affiliation with either Royal Mail or the Communications Workers Union (CWU), except that most of our members work for Royal Mail and/or are members of the CWU.

How often do Special Delivery items get lost

Its relatively rare but check this page out to see if it gives more details on where your item is.

http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; - it has a more detailed history than the normal page.

and how likely am i to receive compensation

If you paid for special delivery and have the receipts extremely likely

(£75 for a replacement passport, £93 visa fee, and £6.22 Special Delivery charge).

Not sure about that as it depends on whether they are covered or not - your probably best asking on the official Royal Mail site, this is a posties unofficial forum and we can only offer advice and guidance not definitive answers.

[Pinky 1]

Royal Mail Special Delivery Guaranteed™ Basic compensation for actual loss: Up to £50 for the Royal Mail Special Delivery Guaranteed by 9am™ service and £500 for the Royal Mail Special Delivery Guaranteed by 1pm™service or the market value whichever is the lower and the fee repaid.

Evidence of posting is required. Claims must be submitted within 80 calendar days of posting.

Consequential Loss for up to £10,000 is available to purchase at the time of posting at an additional cost. Evidence of Consequential Loss purchase is required. Claims must be submitted within 14 days of posting.

http://www.royalmail.com/personal/help- ... lost-items" onclick="window.open(this.href);return false;

[JayMidds]

Thanks TrueBlueTerrier. I checked the website which you advised but there is no further information on there!?!
All it says is..........
"06/06/13 11:05 ACCEPTED AT POL 34 Padgate Lane WA1 3RU".
Thats it!! Nothing else!?!?!

[TrueBlueTerrier]

Thanks TrueBlueTerrier. I checked the website which you advised but there is no further information on there!?!
All it says is..........
"06/06/13 11:05 ACCEPTED AT POL 34 Padgate Lane WA1 3RU".
Thats it!! Nothing else!?!?!

I would contact Royal Mail ASAP on 08457 740 740 they are open till 6pm.

It sounds like it was accepted but there is nothing else since then which is strange as there should be a later scan saying accepted at the Mail Centre:

For example - read in reverse last scan at top

13/05/13 09:42 DELIVERED13/05/13 PECKHAM PDO
13/05/13 06:15 ON DELIVERY PECKHAM PDO
13/05/13 04:14 RECEIVED AT PDOPECKHAM PDO PECKHAM PDO
12/05/13 13:39 RECEIVED ATCROYDON MAIL CENTRE CROYDON MAIL CENTRE
12/05/13 13:27 DESPATCHABLE TOPECKHAM PDO CROYDON MAIL CENTRE
09/05/13 20:37 DESPATCHABLE TOSOUTH EAST MAIL CENTRE MANCHESTER MAIL CENTRE
09/05/13 20:22 COLLECTED MANCHESTER MAIL CENTRE
09/05/13 17:16 ACCEPTED AT POL (with address of Post Office where this is)

Hopefully the Customer Services staff may be able to track it down for you.

[JayMidds]

Hi TrueBlueTerrier,
I took your advice and called the number you gave me.
The lady I spoke to was helpful, she told me that its a big deal when they 'misplace' I.D. documents and its even a bigger deal because it was sent Special Delivery.
They have a dedicated team who deal with I.D. document loss and the matter of my 'lost' passport has been passed to them for investigation. I will get a call back with any updates within 48 hours!
Thanks for your help - I'll keep you updated!!

[harry84]

Hi TrueBlueTerrier,
I took your advice and called the number you gave me.
The lady I spoke to was helpful, she told me that its a big deal when they 'misplace' I.D. documents and its even a bigger deal because it was sent Special Delivery.
They have a dedicated team who deal with I.D. document loss and the matter of my 'lost' passport has been passed to them for investigation. I will get a call back with any updates within 48 hours!
Thanks for your help - I'll keep you updated!!

Credit to Royal Mail, the ID Doc team are very efficient. I had an issue with my wife's Canadian passport being sent up to us from London via Special. I logged the query about 4.30pm one (week)day and had a call from the ID Docs team just after 9 the following morning. Happily my situation resolved well.

Best of luck!