International Signed For to Brazil

[harry84]

Hello everyone

Yesterday I was dealing with an enquiry for a customer in Brazil who has been sent some goods via International Signed For. Will not post the actual tracking no here but the history is as follows:

15/05/13 11:20 RECEIVED AT OECURITIBA CURITIBA
10/04/13 AM DESPATCHED TOCURITIBA BRAZIL
09/04/13 PM DESPATCHED TOCURITIBA BRAZIL
08/04/13 21:12 COLLECTED MANCHESTER MAIL CENTRE

Know Brazil is not the best at processing mail inland (!) but a month and 5 days from leaving HWDC to just reaching the Brazilian Office of Exchange seems excessive. Half of me thinks this could have even gone by sea!

We had a separate customer in Brazil with an order dispatched the same day on same service and their tracking is pretty much identical to the above.

Are there any ongoing issues, to anyone's knowledge?

Thanks as always for the help!

[GrahamC]

Hi,

We have a very similar set of tracking for two separate shipments sent in December. Here's the tracking for one, the other is almost identical, just offset by a few days.

10/12/13 08:57 RECEIVED AT OECURITIBA CURITIBA
13/11/13 AM DESPATCHED TOCURITIBA BRAZIL
12/11/13 PM DESPATCHED TOCURITIBA BRAZIL
11/11/13 17:40 DESPATCHABLE TOHWDC SIGNED FOR ROAD 3 WARRINGTON MAIL CENTRE
11/11/13 16:22 COLLECTED WARRINGTON MAIL CENTRE

We thought the issue may be due to postal strikes in Brazil, but having read your post we're wondering if it might be due to some import tax or ICMS issue. May I ask whether your issue was ever resolved, did the tracking ever move?

Regards,
Graham

[harry84]

Hi,

We have a very similar set of tracking for two separate shipments sent in December. Here's the tracking for one, the other is almost identical, just offset by a few days.

10/12/13 08:57 RECEIVED AT OECURITIBA CURITIBA
13/11/13 AM DESPATCHED TOCURITIBA BRAZIL
12/11/13 PM DESPATCHED TOCURITIBA BRAZIL
11/11/13 17:40 DESPATCHABLE TOHWDC SIGNED FOR ROAD 3 WARRINGTON MAIL CENTRE
11/11/13 16:22 COLLECTED WARRINGTON MAIL CENTRE

We thought the issue may be due to postal strikes in Brazil, but having read your post we're wondering if it might be due to some import tax or ICMS issue. May I ask whether your issue was ever resolved, did the tracking ever move?

Regards,
Graham

Hi Graham - no longer have records for this case (sorry) so unable to say if it made it or not.

What I will tell you is however that in my experience of online retail Brazil is generally shambolic, whether or not they are "on strike" (a semi-regular occurrence). It is not uncommon to see items delivered after 10-12 weeks, both tracked and untracked. Does your item appear on Correos Brasil website? Often things will "arrive" in Brazil then take a number of weeks to appear on the Correos website (in the meantime, the Brazilians will cheerfully deny all knowledge of the parcel).

Untracked parcels can appear too after extended periods (often after a claim has been raised, I wonder why RM still pay out on Brazilian parcels!).

Alternatively, parcels can appear back Returned to Sender after several weeks and months, with little or no reason given.

Often customs can be the problem though - keen to protect Brazilian interests customs goes through periods of checking parcels closely which can take ages and even then customers would claim not to have received their request for payment, resulting in an RTS.

Similarly, customers can receive in a timely manner, without issues. There can be little rhyme nor reason. But Brazil can be problematic - eBay used to (and may still) offer customers the chance to remove negative feedback from their accounts if they could prove delivery where the feedback was sorely due to transit time. Along with the likes of Russia, China and Italy to name a through, it can be a thorn in the online seller's side... :(

Best of luck!