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Mail stuck in Langley HDWC

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For information about your item being in HWDC Langley please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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umtemaisoutrote
Posts: 1
Joined: 30 Jan 2013, 19:09
Gender: Male

Mail stuck in Langley HDWC

Post by umtemaisoutrote »

Hi everyone,

First time I used Royal Mail was back in November.
I sent a registered mail from Portugal, and it should've arrived back then in London. It still didn't.
I called my local postal service and they have started an investigation, but as my complaint was only done on the 11th of December I will have to wait until the 11th of February until the investigation is complete. (investigations may take up to 2 months which means that almost every investigation will take up to 2 months to be done...).

After this bad experience, I had, again, to use Royal Mail services this January.
Again, I sent registered mail to London and, again, it got stuck in Langley HWDC.
The bad part: this time, I sent two packages.

The situation is very distressing. First, because these are professional portfolios, that I was asked to send in orther to reply to job opportunities.
Secondly, no one seems to be able to help... I called today to the Royal Maill Call Center, with my tracking number. They couldn't tell me anything more than what I already knew: all 3 packages are in Langley HWDC.
They also told me that they can't speak with anyone at Langley until my local postal service starts an investigation.
I told them that they already had started one, for the first package, and these two, although they have already started another 2 investigations, could take, again, up to 2 months to be complete, meaning that, meanwhile, I would lose again thess job opportunities, since the companies I am applying to don't accept digital files being sent over e-mail...

If anyone does have a contact/phone number so that I could reach someone at Langley HWDC to solve this problem I would be rather thankfull.

Thank you.

Tiago

P.S. - Reading the forums one sees that problems about mail lost at Langley HWDC are recurrent... does anyone have an explanation/guess for why this happens?
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Barbudo
Posts: 6
Joined: 01 Feb 2013, 09:03
Gender: Male

Re: Mail stuck in Langley HDWC

Post by Barbudo »

we share the same fate, my friend.
explanation?
a lot of parcels coming in, poor supervision, lack of work ethics, responsibility, common decency..
how else could one explain not scanning the tracked parcels which is a service I pay for?
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12108
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Mail stuck in Langley HDWC

Post by SpacePhoenix »

umtemaisoutrote wrote:P.S. - Reading the forums one sees that problems about mail lost at Langley HWDC are recurrent... does anyone have an explanation/guess for why this happens?
Best guess would probably be that customs don't have enough equipment and/or staff to do whatever checks they do on items entering the UK.

btw, could you try burning the files onto a CD then sending them letter rate (off-hand I don't know if a CD-ROM can be sent at letter rate) it may be worth asking your local post office if a CD-ROM can be sent letter rate
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