Good Morning,
Hoping someone can help me.
I sell a items online which are quite Fragile. I always make sure they are carfully wrapped in tissue paper, then plenty of bubble wrap then housed in a cardboard. On all 6 sides of the parcel is FRAGILE in red printing. One of my customers today have receievd the parcel and it is damaged. What would i need to do to claim against the Royal Mail?
Many thanks
Michelle
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Damaged parcel
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TrueBlueTerrier
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Re: Damaged parcel
You'll need to peruse these page on the official Royal Mail website. One has the claim form (highlighted in red for ease of reference).
http://www.royalmail.com/customer-servi ... ion-damage" onclick="window.open(this.href);return false;
Available Compensation for Damaged or Part Loss items
http://www.royalmail.com/sites/default/ ... 2012_0.pdf
Claim form PDF
which is available at bottom of this page http://www.royalmail.com/customer-servi ... ms-process" onclick="window.open(this.href);return false; which is a description of the process.
http://www.royalmail.com/customer-servi ... ion-damage" onclick="window.open(this.href);return false;
Available Compensation for Damaged or Part Loss items
http://www.royalmail.com/sites/default/ ... 2012_0.pdf
Claim form PDF
which is available at bottom of this page http://www.royalmail.com/customer-servi ... ms-process" onclick="window.open(this.href);return false; which is a description of the process.
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