I have just finished filling in another 2 claim forms and a letter for lost, delayed or whatever they did with it mail.
Item 1 - Posted July 30th 2007 - Recorded Delivery - Royal Mail replied saying that the address never existed and still don't know where my letter is, but a final thought for them redo the letter sent originally but please send to SY113 2WZ. Replied with proof of address existing, both from website offer and good old Royal Mail site.
Item 2 - Posted 16th August 2007 - Recorded Delivery - Never been delivered, no tracking available online or through Customer Services, Cancellation letter for a magazine.
Item 3 - Posted 30th August 2007 - Recorded Delivery - Never signed for, this was a claim form for item 1, they obviously recieved it otherwise they would not reply.
My question is why are Royal Mail just ignoring the fact they have not provided a service that I paid for, should they provide compensation for items not delivered or not signed for.
Cheers
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Recorded Delivery Appalling Service
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- Posts: 255
- Joined: 10 Aug 2007, 17:00
- Gender: Male
- Location: Glasgow
The big problem with Recorded Delivery is, it doesn't get scanned into the system until after the postman has attempted a delivery for the item, unlike Special Delivery, which is entered into the system at the point of posting and can be traced from there on.
I know, it's a stupid system. It means you cant find where on it's journey it went missing. Did the postmaster drop behind his counter? Did a sorting machine eat the item? Did someone steal it in the sorting centre or in the delivery office? It's impossible to tell.
Whenever i send an item that i want proof has arrived, i use Special Delivery. It's more expensive, but it's fully traceable and fully insured, should it go missing.
Once again, us caring psoties, who are trying to provide a good service to you, the public, have to apologise for the poor service our employer and managers force us to provide.
Sorry
PS According to Royal Mails website, up to £34 can be claimed for lost Recorded Delivery items
I know, it's a stupid system. It means you cant find where on it's journey it went missing. Did the postmaster drop behind his counter? Did a sorting machine eat the item? Did someone steal it in the sorting centre or in the delivery office? It's impossible to tell.
Whenever i send an item that i want proof has arrived, i use Special Delivery. It's more expensive, but it's fully traceable and fully insured, should it go missing.
Once again, us caring psoties, who are trying to provide a good service to you, the public, have to apologise for the poor service our employer and managers force us to provide.
Sorry
PS According to Royal Mails website, up to £34 can be claimed for lost Recorded Delivery items
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- EX ROYAL MAIL
- Posts: 496
- Joined: 01 Aug 2007, 09:30
- Gender: Male
Thats only if you have declared the value of the item at the post office, otherwise theyThrogg wrote:PS According to Royal Mails website, up to £34 can be claimed for lost Recorded Delivery items
will only refund the cost of postage. 'Customers' in a Royal Mail context are big businesses,
they do not care about the average user of their service.
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- MDEC
- Posts: 97
- Joined: 23 May 2007, 16:23
- Location: Plymouth
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- Posts: 23
- Joined: 08 Sep 2007, 22:26
As a customer I have very little problem with Recorded Delivery for our outgoing mail - but I know it can be problematic for incoming mail. We can get over 750 items some days and quite often we find a few Recorded Delivery items among the bundles which havent been spotted and so not signed or scanned. If I remember I get the barcodes off and signed off the next day - just to help the postie but it isnt a perfect system.
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- Posts: 352
- Joined: 27 May 2007, 11:51
SIMPLE ANSWER
The simple answer is "RM has already got your money...."
so they dont care....we're a business..NOT a service ! ( thats what we as postmen are told at "Team Briefs" )
PROFIT not SERVICE is RM mantra
so they dont care....we're a business..NOT a service ! ( thats what we as postmen are told at "Team Briefs" )
PROFIT not SERVICE is RM mantra
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- EX ROYAL MAIL
- Posts: 16650
- Joined: 02 Jun 2007, 19:17
- Gender: Male
I'm not sure of the current statistics on Recorded Delivery but a couple of years ago it was something like 76/24 %age delivered and accounted for/not accounted for.
One of the failures of the system as it is means there is no record of the item until delivery has been successful or unsuccessful. There is also a very quick 7 day turnaround on an RD item. If the delivery has been unsuccessful the item should be logged on return and if uncollected after 7 days returned to the sender. So you should have received the item back within 10 days of your original posting IF you put your return address on.
The process for RD was very lax but has been tightened up in the last 18 months. However if you feel you truly have not received the service you deserve you should contact Postcomm - they will log a complaint to go with any other complaints of a similar nature and force Royal Mail to improve the service. It may interest you that there is a proof of posting service which is free and though not tracked would certainly prove the item/letter had been sent.
One of the failures of the system as it is means there is no record of the item until delivery has been successful or unsuccessful. There is also a very quick 7 day turnaround on an RD item. If the delivery has been unsuccessful the item should be logged on return and if uncollected after 7 days returned to the sender. So you should have received the item back within 10 days of your original posting IF you put your return address on.
The process for RD was very lax but has been tightened up in the last 18 months. However if you feel you truly have not received the service you deserve you should contact Postcomm - they will log a complaint to go with any other complaints of a similar nature and force Royal Mail to improve the service. It may interest you that there is a proof of posting service which is free and though not tracked would certainly prove the item/letter had been sent.