ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!


Recorded Delivery Appalling Service

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Post Reply
de-coded
MDEC
Posts: 177
Joined: 26 Apr 2007, 23:04

Recorded Delivery Appalling Service

Post by de-coded »

I have just finished filling in another 2 claim forms and a letter for lost, delayed or whatever they did with it mail.

Item 1 - Posted July 30th 2007 - Recorded Delivery - Royal Mail replied saying that the address never existed and still don't know where my letter is, but a final thought for them redo the letter sent originally but please send to SY113 2WZ. Replied with proof of address existing, both from website offer and good old Royal Mail site.

Item 2 - Posted 16th August 2007 - Recorded Delivery - Never been delivered, no tracking available online or through Customer Services, Cancellation letter for a magazine.

Item 3 - Posted 30th August 2007 - Recorded Delivery - Never signed for, this was a claim form for item 1, they obviously recieved it otherwise they would not reply.

My question is why are Royal Mail just ignoring the fact they have not provided a service that I paid for, should they provide compensation for items not delivered or not signed for.

Cheers

DGP1
Posts: 15551
Joined: 07 Jun 2007, 20:39
Gender: Male
Location: Terminus

Post by DGP1 »

It all depends where it was going to becuse it was probably a casual/manager or a thieving scabby barstool
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
Throgg
Posts: 255
Joined: 10 Aug 2007, 17:00
Gender: Male
Location: Glasgow

Post by Throgg »

The big problem with Recorded Delivery is, it doesn't get scanned into the system until after the postman has attempted a delivery for the item, unlike Special Delivery, which is entered into the system at the point of posting and can be traced from there on.

I know, it's a stupid system. It means you cant find where on it's journey it went missing. Did the postmaster drop behind his counter? Did a sorting machine eat the item? Did someone steal it in the sorting centre or in the delivery office? It's impossible to tell.

Whenever i send an item that i want proof has arrived, i use Special Delivery. It's more expensive, but it's fully traceable and fully insured, should it go missing.

Once again, us caring psoties, who are trying to provide a good service to you, the public, have to apologise for the poor service our employer and managers force us to provide.

Sorry


PS According to Royal Mails website, up to £34 can be claimed for lost Recorded Delivery items
piranha
EX ROYAL MAIL
Posts: 496
Joined: 01 Aug 2007, 09:30
Gender: Male

Post by piranha »

Throgg wrote:PS According to Royal Mails website, up to £34 can be claimed for lost Recorded Delivery items
Thats only if you have declared the value of the item at the post office, otherwise they
will only refund the cost of postage. 'Customers' in a Royal Mail context are big businesses,
they do not care about the average user of their service.
Shiggaddi
MDEC
Posts: 97
Joined: 23 May 2007, 16:23
Location: Plymouth

Post by Shiggaddi »

I've sent recorded items, usually for cashback claims for my mobile phone contracts.

I'm rarely asked if the item is valuable, and in some cases the counter staff have just ticked the box with zero or put a dash where the value of item is asked for.
Address Interpretation Specialist - Plymouth
de-coded
MDEC
Posts: 177
Joined: 26 Apr 2007, 23:04

Post by de-coded »

Unsure, but it may be coincedence but all items that have gone missing were posted from the same branch and the staff are a pain in the a***.
Terryk
Posts: 23
Joined: 08 Sep 2007, 22:26

Post by Terryk »

As a customer I have very little problem with Recorded Delivery for our outgoing mail - but I know it can be problematic for incoming mail. We can get over 750 items some days and quite often we find a few Recorded Delivery items among the bundles which havent been spotted and so not signed or scanned. If I remember I get the barcodes off and signed off the next day - just to help the postie but it isnt a perfect system.
deadbox
Posts: 352
Joined: 27 May 2007, 11:51

SIMPLE ANSWER

Post by deadbox »

The simple answer is "RM has already got your money...."

so they dont care....we're a business..NOT a service ! ( thats what we as postmen are told at "Team Briefs" )

PROFIT not SERVICE is RM mantra
dvbuk55
EX ROYAL MAIL
Posts: 16650
Joined: 02 Jun 2007, 19:17
Gender: Male

Post by dvbuk55 »

I'm not sure of the current statistics on Recorded Delivery but a couple of years ago it was something like 76/24 %age delivered and accounted for/not accounted for.

One of the failures of the system as it is means there is no record of the item until delivery has been successful or unsuccessful. There is also a very quick 7 day turnaround on an RD item. If the delivery has been unsuccessful the item should be logged on return and if uncollected after 7 days returned to the sender. So you should have received the item back within 10 days of your original posting IF you put your return address on.

The process for RD was very lax but has been tightened up in the last 18 months. However if you feel you truly have not received the service you deserve you should contact Postcomm - they will log a complaint to go with any other complaints of a similar nature and force Royal Mail to improve the service. It may interest you that there is a proof of posting service which is free and though not tracked would certainly prove the item/letter had been sent.
Post Reply