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Deciphering Track & Trace

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Terryk
Posts: 24
Joined: 08 Sep 2007, 22:26

Deciphering Track & Trace

Post by Terryk »

What does this mean with a special.... the word missing doesn't inspire confidence....

13/12/11 03:51 RECEIVEDUNKNOWN BAG - MISSING DUN TYNESIDE MAIL CENTRE
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mazza111
EX ROYAL MAIL
Posts: 877
Joined: 09 Mar 2010, 16:30
Gender: Female

Re: Deciphering Track & Trace

Post by mazza111 »

Just means the ticket is missing for it, chances are that it's still en route :)
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not me
Posts: 2735
Joined: 10 Aug 2007, 15:07
Gender: Female
Location: Uranus

Re: Deciphering Track & Trace

Post by not me »

Terryk wrote:What does this mean with a special.... the word missing doesn't inspire confidence....

13/12/11 03:51 RECEIVEDUNKNOWN BAG - MISSING DUN TYNESIDE MAIL CENTRE
the DUN note lists the barcode(s) for the items in the bag
so this DUN note is scanned and then the items inside scanned to tally with that
when the bag comes without one then its an unknown bag and is scanned as such to show why a DUN note wasn't scanned
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Deciphering Track & Trace

Post by TeeferTiger »

All the Special Delivery items come with a sheet of paper from the Mail Centre that looks like a till receipt, which the person in the Delivery Office has to check against what they've actually received. They scan the barcode at the top of the "receipt" aka the DUN and it's all meant to tally with the audit trail.

If the MC have had problems and haven't been able to issue a DUN or it's gone AWOL for whatever reason, the DO can't scan the SD items in until a barcode is scanned to tell the system what it is scanning. So they have a book with barcodes in where they can scan one that says (as stated) MISSING DUN and then the name of the office that the scanning gun is registered to.
Does this rag smell of chloroform to you?
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Terryk
Posts: 24
Joined: 08 Sep 2007, 22:26

Re: Deciphering Track & Trace

Post by Terryk »

Thanks to all who replied. The good news is, as predicted by you, it arrived safely.
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shipmaster122
Posts: 134
Joined: 16 Sep 2011, 15:43
Gender: Male
Location: Lincoln, England

Re: Deciphering Track & Trace

Post by shipmaster122 »

Terryk wrote:What does this mean with a special.... the word missing doesn't inspire confidence....

13/12/11 03:51 RECEIVEDUNKNOWN BAG - MISSING DUN TYNESIDE MAIL CENTRE
Am I missing something with my Special sent today?..

Here is the tracking status:
It's on its way
We have received your item and expect to deliver it before the guaranteed time on 16/12/11. If you have purchased Saturday guarantee, your delivery will be guaranteed on Saturday

Why is it that your status shows dates and times and mine doesn't? Feeling left out.. :sad:
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Deciphering Track & Trace

Post by TeeferTiger »

shipmaster122 wrote:
Terryk wrote:What does this mean with a special.... the word missing doesn't inspire confidence....

13/12/11 03:51 RECEIVEDUNKNOWN BAG - MISSING DUN TYNESIDE MAIL CENTRE
Am I missing something with my Special sent today?..

Here is the tracking status:
It's on its way
We have received your item and expect to deliver it before the guaranteed time on 16/12/11. If you have purchased Saturday guarantee, your delivery will be guaranteed on Saturday

Why is it that your status shows dates and times and mine doesn't? Feeling left out.. :sad:
It can depend on when the data is downloaded from the "guns" used to scan the items and also whether the RM IT systems are working properly at the moment. Given all the other problems being reported, I'd say you were lucky to get that far!
Does this rag smell of chloroform to you?
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Terryk
Posts: 24
Joined: 08 Sep 2007, 22:26

Re: Deciphering Track & Trace

Post by Terryk »

There are two versions of Track and Trace - this one gives the full details

http://www.royalmail.com/trackdetails
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Deciphering Track & Trace

Post by TrueBlueTerrier »

Terryk wrote:There are two versions of Track and Trace - this one gives the full details

http://www.royalmail.com/trackdetails
Blimey - you learn something every day - didn't know that you could get a audit type one.

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Wezzo
Posts: 21
Joined: 21 Jun 2011, 17:19
Gender: Male

Re: Deciphering Track & Trace

Post by Wezzo »

Terryk wrote:There are two versions of Track and Trace - this one gives the full details

http://www.royalmail.com/trackdetails
Wow, that's brilliant! I had no idea you could see the detailed version online. Thanks for posting!
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shipmaster122
Posts: 134
Joined: 16 Sep 2011, 15:43
Gender: Male
Location: Lincoln, England

Re: Deciphering Track & Trace

Post by shipmaster122 »

Terryk wrote:There are two versions of Track and Trace - this one gives the full details

http://www.royalmail.com/trackdetails
Bloody hell! I've waited so long for that link. Best link in years haha!

Cheers for that, now I can actually see WHERE my package is :Very Happy
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POSTMAN
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Posts: 32737
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: Deciphering Track & Trace

Post by POSTMAN »

Although i haven't got a tracking number i guess it's the bollox?
One to remember i guess.
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simmo11
Posts: 180
Joined: 23 Nov 2011, 22:13
Gender: Male

Re: Deciphering Track & Trace

Post by simmo11 »

POSTMAN wrote:Although i haven't got a tracking number i guess it's the bollox?
One to remember i guess.
Thread bookmarked.
Seconded :Applause
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IcanthelpthewayIam
Posts: 4067
Joined: 26 May 2009, 13:37
Gender: Male

Re: Deciphering Track & Trace

Post by IcanthelpthewayIam »

shipmaster122 wrote:
Terryk wrote:There are two versions of Track and Trace - this one gives the full details

http://www.royalmail.com/trackdetails
Bloody hell! I've waited so long for that link. Best link in years haha!

Cheers for that, now I can actually see WHERE my package is :Very Happy
Just to add, even though it tells you where you parcel was last scanned, even if this is somewhere like aberdeen at 2.30 in the morning, that doesnt mean it wont be delivered at 7.30 the same day in cornwall etc, royal mail use a lot of aeroplanes to shift stuff in the middle of the night so it could move the whole length of the country in just a few hours, that track and trace site is good if you know how to interpret it, but sometimes you can be given a little too much information
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shaneredfern
Posts: 1
Joined: 02 Jun 2015, 22:01
Gender: Male

Re: Deciphering Track & Trace

Post by shaneredfern »

Unknown bag missing dun TWICE NOW... I have gotten this code twice now. First time was at the beginning of May this year... Reached Heathrow and had code unknown bag missing dun. It has NEVER moved further than this from that position, when I called I was told 20 business days, which is at the end of this week before I can file a claim. It NEVER made its destination. Second packet was sent since I could not get anything to my delivery point from the previous packet. Second packet was sent 1st of June 2015, now we are in day two and it has reached Heathrow again... and AGAIN "unknown bag missing dun" My luck can NOT be this bad... Ive got someone completely angry that the last packet hasnt been received, and again, I am faced with this code... Royal mail can NOT be doing this to me TWICE?! I may end up having to contact my lawyers... This is actually giving my business a bad name and negative feedback which is HURTING my business!!!
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