Hi, I was recently sent an expensive item by Special Delivery.
As it had passed the guaranteed time of delivery I put the number into track and trace and have been told that the delivery was made and signed for.
The signature is not yet available but I have not received a package.
I am in an apartment complex with a concierge, but he has not signed for or taken the item. He's done so before on occasion, but usually the postie comes up to my door and knocks.
I'm worried some random person signed for and took my item. Any advice on what I can do? The customer helpline just goes through endless recorded messages before referring me to the website, and while it tells me what sorting office my parcel went from, there's no contact information for that office available online whatsoever.
Thanks for any help!
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Special delivery 'signed for and delivered' but not here
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Bmet
- Posts: 1
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MisterPostie
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Re: Special delivery 'signed for and delivered' but not here
Check that it was sent to the correct address. I know it sounds basic but there have been many occasions where Specials have been sent to the wrong place due to typos on the numbers. Other than that you can contact the local office and find out who the postman delivered it to.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
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Re: Special delivery 'signed for and delivered' but not here
Hopefully as they went off line at 1250 and have not been back since it may have been one of those that get pre confirmed by the locker and its turned up all safe and sound 
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