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URGENT Request - important docs/IDs

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Diksha Lee
Posts: 4
Joined: 16 Aug 2024, 19:15
Gender: Female

URGENT Request - important docs/IDs

Post by Diksha Lee »

Hello, could anyone urgently help me please. I sent some important docs and ID to Mauritius on 3rd of August. However, the tracking details have not changed since 10 days. it is currently stuck on this description "Item Leaving the UK - LANGLEY HWDC". I really worried as these are official documents. Could anyone help to track the status and where my doc/ IDs have gone please. Thank you so much.
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menditsa
Posts: 380
Joined: 22 Jun 2024, 08:06
Gender: Male

Re: URGENT Request - important docs/IDs

Post by menditsa »

What service did you use ?
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Diksha Lee
Posts: 4
Joined: 16 Aug 2024, 19:15
Gender: Female

Re: URGENT Request - important docs/IDs

Post by Diksha Lee »

I used Guernsey Post and the tracking details is being provided by Royal Mail
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72629
Joined: 30 Dec 2006, 10:29
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Location: On my couch

Re: URGENT Request - important docs/IDs

Post by TrueBlueTerrier »

"Item Leaving the UK - LANGLEY HWDC". Usually means that it has entered the Customs system and you are unlikely to see any tracking until the destination country's own Customs/Border Control release or refuse it.
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Diksha Lee
Posts: 4
Joined: 16 Aug 2024, 19:15
Gender: Female

Re: URGENT Request - important docs/IDs

Post by Diksha Lee »

Thank you all for your replies. You mean to say it has already leave UK and is currently with Custom office in Mauritius? I just emailed Mauritius Post office today and they have informed me that they have not received anything yet.

It's my first time using Royal Mail. I really hope my envelope is not lost.

Is there any other ways you could help me please?

Thank you so much.
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tgm_999
Posts: 5
Joined: 22 Jan 2024, 14:38
Gender: Male

Re: URGENT Request - important docs/IDs

Post by tgm_999 »

Diksha Lee wrote: ↑
19 Aug 2024, 13:39
 I just emailed Mauritius Post office today and they have informed me that they have not received anything yet.
They'll just be looking at the same tracking details you are they won't know until it is scanned into their network which is after it's arrived in the country and been released by customs which can take a while.
It's normal for the tracking to get stuck on what yours is stuck on international post is slow, I wouldn't start worrying for another week or so
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tgm_999
Posts: 5
Joined: 22 Jan 2024, 14:38
Gender: Male

Re: URGENT Request - important docs/IDs

Post by tgm_999 »

Diksha Lee wrote: ↑
19 Aug 2024, 13:39
 I just emailed Mauritius Post office today and they have informed me that they have not received anything yet.
They'll just be looking at the same tracking details you are they won't know until it is scanned into their network which is after it's arrived in the country and been released by customs which can take a while.
It's normal for the tracking to get stuck on what yours is stuck on international post is slow, I wouldn't start worrying for another week or so
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Diksha Lee
Posts: 4
Joined: 16 Aug 2024, 19:15
Gender: Female

Re: URGENT Request - important docs/IDs

Post by Diksha Lee »

Thank you so much.. I'll wait for another week and get back.
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