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Parcel collected, hour later email stated collection failed etc

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Chef
Posts: 6
Joined: 03 Jan 2024, 01:13
Gender: Male

Parcel collected, hour later email stated collection failed etc

Post by Chef »

my parcel was collected today at 3.25pm (rather later than usual)by 2 male workers both in non RM clothing , tho one had a reader/scanner on him . I expected as per usual that I'd be able to see it had been collected in the system etc.,but no. I presumed it would be tracked eventually.

At 5pm approx I received an email saying "your collection failed and to book another collection, etc. The tracking info said ‘we’re expecting it.’ and that it hadn't yet been collected etc "
This never happened before, tho last week I had an unusual issue where an item said it had been delivered within minutes of it being collected .

I was a bit suprised by two middle aged fellas who wore no RM uniform , Tho they said they were from Royal mail and one had a scanner with him, i thought ok strange but whatever. Not sure if they were Xmas workers, agency or short staffed or what .
The tracking of my parcel is so far saying 'not collected and that they tried to collect it '. (We were in all day btw).... I had phoned the RM customer phoneline just after i got the email , they said they'd open a case etc, but weren't really that helpful other than that .

Thanks in advance for any advice.🙏🙏🙏
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Chef
Posts: 6
Joined: 03 Jan 2024, 01:13
Gender: Male

Re: Parcel collected, hour later email stated collection failed etc

Post by Chef »

Wish there was some kind of receipt given for collections as there is at the Post Offices.
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Chef
Posts: 6
Joined: 03 Jan 2024, 01:13
Gender: Male

Re: Parcel collected, hour later email stated collection failed etc

Post by Chef »

No need reply .its now sorted .
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TrueBlueTerrier
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Posts: 72629
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Parcel collected, hour later email stated collection failed etc

Post by TrueBlueTerrier »

Goods news thanks for the update.
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