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Lost parcel - Wedding Cake toppers!!
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For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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CathrynCariad
- Posts: 2
- Joined: 03 Aug 2023, 17:18
- Gender: Female
Lost parcel - Wedding Cake toppers!!
Hi there - I'm struggling to get help - I posted a parcel (1st class) on 27 July - it's been scanned as arriving in Chester on 27/7 and leaving Chester (for Poole) later the same day - no trace of it since. Customer has been into Poole DO but they've said it's not there, and we need to contact Chester - can't get hold of anyone at Chester. Parcel contains cake toppers for wedding cake - help !
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Lost parcel - Wedding Cake toppers!!
You haven’t given us anything to go on here, like tracking information.
And if you did get hold of Chester (mail centre, presumably), what do you expect to achieve by that?
And if you did get hold of Chester (mail centre, presumably), what do you expect to achieve by that?
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CathrynCariad
- Posts: 2
- Joined: 03 Aug 2023, 17:18
- Gender: Female
Re: Lost parcel - Wedding Cake toppers!!
Sorry Snaggletooth - new user - didn't know whether I should add tracking info (it would have been easily done)
No idea why Poole DO suggested contacting Chester (seemed mad to me, but that's what they said)
In fact - two hours after the customer went in to Poole DO to try to find the parcel (and was told it hadn't arrived there) - it was delivered (at 17:40 according to track & trace!)
Huge sigh of relief - wedding cake is good to go
No idea why Poole DO suggested contacting Chester (seemed mad to me, but that's what they said)
In fact - two hours after the customer went in to Poole DO to try to find the parcel (and was told it hadn't arrived there) - it was delivered (at 17:40 according to track & trace!)
Huge sigh of relief - wedding cake is good to go