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Item not moved since the 27th - RK713695314FR

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Dingerzat
Posts: 2
Joined: 06 Jul 2023, 12:07
Gender: Female

Item not moved since the 27th - RK713695314FR

Post by Dingerzat »

Last update was:
Tuesday 27 June 2023 04:44
Item Leaving overseas France

It's a tracked and signed for parcel and should of arrived by now. I was told on the phone by Royal Mail it's at Langley and going through customs (when I asked wouldn't this appear on the tracking, he said it is not scanned as it enters Langley), though the Royal Mail customer help on Twitter said it has not reached England yet.

I am being told two different things... and no one seems to know where my parcel has gone. Any help would be fantastic.
Snaggletooth
EX POST OFFICE
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Re: Item not moved since the 27th - RK713695314FR

Post by Snaggletooth »

No contradiction there.

Your plane lands at Heathrow, you walk down the air bridge etc. But you haven’t entered the UK yet, that only happens when you clear passport control & customs.
Dingerzat
Posts: 2
Joined: 06 Jul 2023, 12:07
Gender: Female

Re: Item not moved since the 27th - RK713695314FR

Post by Dingerzat »

Ah okay, that puts my mind at ease a bit. Is there a lot of delays at Langley atm?
TrueBlueTerrier
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Re: Item not moved since the 27th - RK713695314FR

Post by TrueBlueTerrier »

Dingerzat wrote:
06 Jul 2023, 12:53
Ah okay, that puts my mind at ease a bit. Is there a lot of delays at Langley atm?
Not at the Royal Mail part, But there are always some delays in Customs, though it can be random.

Once it has been handed over to Royal Mail it should move quite quickly.
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