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International package

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Zara1993
Posts: 2
Joined: 30 Mar 2023, 11:41
Gender: Female

International package

Post by Zara1993 »

Hi there, I am waiting on an order from the US and the item in USPS says it has left Heathrow but there's no info from Royal Mail. Ive read that this can simply mean the parcel is still in customs? Is that true and if so how long can it take? Will me being in Northern Ireland also impact it's delivery due to Brexit shipping issues? Thanks!

Tracking is LV756265042US
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: International package

Post by Snaggletooth »

Zara1993 wrote:
30 Mar 2023, 12:02
Hi there, I am waiting on an order from the US and the item in USPS says it has left Heathrow but there's no info from Royal Mail. Ive read that this can simply mean the parcel is still in customs? Is that true and if so how long can it take?
Yes that is correct. Clearance times are variable because some things are picked at random for extra checks.
Zara1993
Posts: 2
Joined: 30 Mar 2023, 11:41
Gender: Female

Re: International package

Post by Zara1993 »

Thanks, it has been sitting like that for a week so I've been a bit worried! I suppose it can take longer?
mauseris
Posts: 8
Joined: 11 Mar 2023, 14:41
Gender: Male

Re: International package

Post by mauseris »

I posted before. My parcel from Lithuania finally started to move and is now at Leeds MC. It took nearly 1 month since 2nd of March to get here from Langley. I dont know really whats happening with customs down there but at least i can see some movement finally.